IT Operations Specialist

AAC • Vienna, VA

7d

About The Position

The IT Operations Specialist manages and maintains the organization’s technology infrastructure, enterprise applications, network security, and IT operations. This hands-on generalist administers Windows PCs and Servers, VMware virtualization, Microsoft 365, physical wired and wireless networks, and cybersecurity platforms. The role independently troubleshoots complex technical issues, supports end users, maintains accurate documentation, and helps ensure critical business systems are reliable, secure, and available.

The specialist also participates in IT governance, compliance activities, security audits, and infrastructure improvement projects. The position spans infrastructure and systems administration, networking and cybersecurity, Microsoft 365 and identity management, IT service management and compliance, web presence, enterprise applications, and business support. It requires a self-directed professional who takes ownership of systems and supports proactive security, reliability, and continuous improvement.

Requirements

• 5+ years of progressively responsible experience in IT systems administration or infrastructure operations.
• Strong experience with Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Experience administering VMware virtualization environments.
• Strong working knowledge of Microsoft 365, Exchange Online, SharePoint Online, and Microsoft Entra ID.
• Experience managing firewalls, VPNs, VLANs, and enterprise networking (wired and wireless).
• Familiarity with endpoint security, monitoring systems, backup solutions, and disaster recovery.
• Experience troubleshooting complex infrastructure and application issues.
• Strong technical documentation and organizational skills.
• Ability to independently prioritize and manage multiple responsibilities.
• Excellent communication and problem-solving skills.

Nice To Haves

• Experience with Fortinet FortiGate and FortiSIEM.
• Experience with NetApp storage solutions.
• Familiarity with ServiceNow, Sophos, Proofpoint, PRTG, and KnowBe4.
• Experience with ISO 20000 information technology service management.
• Experience with ISO 27001 information security management systems.
• Familiarity with CMMC.
• Familiarity with CMMI.
• Experience with PowerShell scripting and automation.
• Industry certifications such as Microsoft, VMware, Cisco, CompTIA Security+, or ITIL.

Responsibilities

• Administer and maintain Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
• Manage VMware ESXi hosts, virtual machines, storage, and VMware Tools.
• Administer NetApp storage systems and management platforms.
• Perform server and workstation patch management, upgrades, capacity planning, and lifecycle management.
• Maintain backup systems and perform periodic backup restoration testing.
• Maintain infrastructure documentation, configuration records, and operational procedures.
• Administer Fortinet FortiGate firewalls, VPN connectivity, and SSL certificates.
• Maintain corporate and guest network infrastructure, switches, wireless systems, and network configurations.
• Manage FortiSIEM for server monitoring and centralized log collection and retention.
• Administer PRTG network monitoring.
• Maintain Sophos endpoint security and Proofpoint email security.
• Support security awareness and phishing prevention programs using KnowBe4.
• Troubleshoot network connectivity, performance, and security issues.
• Administer Microsoft 365, Exchange Online, SharePoint Online, and related services.
• Manage Microsoft Entra ID and Active Directory users, groups, permissions, and system accounts.
• Maintain email distribution groups, shared mailboxes, mail flow rules, and retention policies.
• Manage user provisioning, account changes, and employee termination procedures.
• Maintain identity management and self-service password reset systems.
• Manage certificate renewals and scheduled security key rotations.
• Administer ServiceNow incident, problem, and configuration management processes.
• Maintain IT operational records, procedures, and reports.
• Participate in ISO compliance activities, including conducting internal audits and serving as an auditee.
• Perform annual IT risk assessments and support change management processes.
• Prepare and present periodic IT compliance and operational reports.
• Support CMMC-related IT project documentation and decision analysis.
• Administer AAC and its partner companies’ web presence.
• Coordinate with web service providers for system updates.
• Administer and support VoIP telecommunications systems.
• Maintain physical access control systems and related hardware.
• Support corporate websites, WordPress applications, and plugins.
• Provide technical assistance for audiovisual systems and other business technology.
• Coordinate hardware, software, and service renewals with technology vendors.
• Support annual inventory and accounting audits.
• Provide technical support to affiliated organizations as needed.
• Independently prioritize and manage multiple responsibilities while troubleshooting complex infrastructure and application issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed