IT Operations Engineer
About The Position
Applied Intuition is seeking an IT Operations Engineer to provide first-line technical support to end users and help ensure employees can use technology productively. The role also handles user onboarding and offboarding and serves as an IT domain expert within the corporate IT team, contributing to improvements in the company’s technology architecture. The engineer will design and build scalable IT infrastructure for a rapidly growing organization, respond to help desk requests through phone, email, remote access, and onsite support, and provide assistance with computer systems, networks, software, and hardware. More complex requests are escalated to senior staff. Applied Intuition is an in-office company. Full-time employees are expected primarily to work from an Applied Intuition office five days per week, with some flexibility for occasional remote work and schedule adjustments. The posting states that this in-office expectation does not apply to contractor positions.
Requirements
- At least 4 years of IT operations experience, including system administration, server support, project implementation, and desktop support in a fast-paced environment.
- Experience with Google Workspace or other Active Directory systems.
- Experience supporting Linux, Windows, and Mac computer systems.
- Knowledge of networking protocols and equipment, including VPN, DNS, next-generation firewalls, routers, switches, or access points.
- Experience deploying, integrating, and administering SaaS applications.
- Ability to operate in high-pressure situations, handle multiple priorities, and maintain discipline while remaining flexible.
- Experience creating IT processes and procedures.
- CompTIA Security+ certification.
- Must be a U.S. citizen.
- Must hold or be eligible for a U.S. Secret security clearance.
Nice To Haves
- Knowledge of data protection operations and laws, including GDPR.
- Experience with a managed Fortinet network stack.
- Knowledge of MDM best practices.
- CCNA certification.
- Experience with PowerShell, bash, and shell scripting.
Responsibilities
- Design and build scalable IT infrastructure for a rapidly growing organization.
- Respond to information technology help desk requests and provide assistance by phone, email, remote access, and onsite support.
- Escalate more complex help desk requests to senior staff members.
- Provide technical assistance and support for computer systems, networks, software, and hardware.
- Handle user onboarding and offboarding.
- Help improve the company’s technology architecture.
Benefits
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance coverage
- 401(k) retirement benefits with employer match
- Learning stipends
- Wellness stipends
- Paid time off
- Equity in the form of options and/or restricted stock units may be included in eligible roles
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
