IT Operations Engineer

Blacksmith•New York, NY

4d•$150,000 - $170,000

About The Position

Blacksmith is hiring its first IT Operations Engineer to own the systems and workflows employees rely on. The role will shape IT operations across onboarding, device management, identity, access, and day-to-day support. It is a hands-on role with broad ownership: solving employee problems, automating recurring work, building scalable processes, and partnering with security and engineering to protect devices, accounts, and internal tools.

Requirements

Resourceful troubleshooting skills and persistence in working through unfamiliar problems using documentation, investigation, and vendor support.
Genuine interest in helping people, with patience and communication skills to support technical and non-technical teammates.
Ability to proactively identify problems and drive them through resolution, address root causes, and manage competing priorities.
Hands-on experience administering Okta and Google Workspace, with a solid understanding of SSO, MFA, SCIM provisioning, and least-privilege access.
Experience managing a macOS fleet with Addigy or another MDM, such as Jamf or Kandji, including automated enrollment through Apple Business Manager.
Working knowledge of networking fundamentals, including DNS, DHCP, Wi-Fi, and VPN troubleshooting.
Experience running employee onboarding, offboarding, and IT support in a growing organization.
Ability to automate repetitive work through scripting, APIs, or workflow tools.
Strong comfort using coding agents to develop and debug internal tools, integrations, and automation, while reviewing changes and validating results.

Nice To Haves

Built or scaled an IT function, or led migrations, tool rollouts, or process redesigns in a growing organization.
Supported security or compliance work, such as SOC 2, endpoint security, or incident response.
Managed identity or other IT systems through infrastructure as code.
Built internal applications or tools for business teams, translating their needs into practical, maintainable solutions.

Responsibilities

Own onboarding, role changes, and offboarding end to end, including device procurement, setup and recovery, account provisioning, and timely access removal.
Resolve employee issues across hardware, software, networking, and accounts, and turn recurring problems into reliable self-service or automated workflows.
Operate and improve identity and access management, ensuring employees have the access they need and nothing more.
Manage the employee device fleet, including automated enrollment, patching, disk encryption, and inventory.
Own software administration, licenses, and renewals, tracking company tools and who has access to them.
Partner with business teams to build and maintain internal apps and integrations that simplify their work.
Partner with security and engineering on endpoint security, access controls, and audit readiness.
Maintain clear employee guides and operational runbooks.