IT Operations Monitoring Engineer

SAIC•Washington, DC

17h

About The Position

SAIC is seeking a strong, dynamic infrastructure leader to manage multiple high-priority efforts in a challenging client environment. This opportunity is not currently open and is being maintained as a contingency. The successful candidate will manage a team and lead IT infrastructure management, modernization strategy, planning, and implementation efforts across all levels of a large Federal Department. The role provides day-to-day leadership of an Enterprise Infrastructure monitoring team and oversees monitoring service delivery, technical operations, and business growth activities. The engineer will provide technical architecture, configuration, and integrations across the OpenText ITOM suite, including SiteScope, Operations Bridge Manager (OBM), Operations Agents, OPTIC, and Universal CMDB (uCMDB). The role uses these tools for application and infrastructure monitoring, event management and automation, performance metric collection, centralized analytics and reporting, configuration management, dependency mapping, and Automated Service Modeling. The engineer will analyze service delivery metrics and configurations, guide the team in recommending improvements, and lead the diagnosis of complex network, systems, database, and application performance problems. The position also involves managing stakeholder priorities and projects, contractual deliverables and ticket quality, major incidents, production support, and customer satisfaction.

Requirements

Bachelor’s degree and at least 14 years of experience; or a master’s degree and at least 12 years of experience; or a PhD/JD and at least 9 years of experience.
At least 8 years of management experience emphasizing Infrastructure programs/projects, including mission-critical systems implementation and solution development.
At least 3 years of experience interfacing with and presenting to high-level executives.
At least 4 years of experience managing an enterprise program delivering Infrastructure Operations Support Services.
Hands-on operational experience and architectural oversight of the OpenText Monitoring Suite, including SiteScope, OBM, Operations Agents, OPTIC, uCMDB, and corresponding module integrations.
Operational mindset and problem-solving ability across infrastructure operational levels in a large Federal Department or Agency.
Hands-on operational knowledge of Windows Server 2019 and above and Red Hat Enterprise Linux (RHEL) 9 and above.
Hands-on experience with SNMP, including v2c/v3 traps, polling, and MIB management, and SQL, including database querying, performance metric collection, and monitoring integration.
Ability to work with customer stakeholders to manage priorities and projects while holding program teams accountable to deliverables.
Experience managing contractual deliverables, ticket queues, and ticket quality; ServiceNow familiarity is required.
Demonstrated expertise handling major incidents and critical situation problem resolutions.
Proven leadership in technical landscape cutovers and production operational support across the lifecycle of strategic platforms, portfolios, and enterprise solutions.
Commitment to internal customer satisfaction, including understanding strategic and tactical needs, closing technical gaps, and positively influencing stakeholder perceptions.
Proven experience as a leader, coach, and mentor in an infrastructure operations environment.
Must be a U.S. citizen or Permanent Resident (Green Card Holder).
Ability to successfully attain and maintain Public Trust clearance.

Nice To Haves

Knowledge of secondary enterprise monitoring, observability, and APM tools such as Dynatrace, SolarWinds, and AWS CloudWatch.
Team leadership skills including risk management, skill development, task prioritization, performance management, and mentoring/coaching cross-functional team members.
Ability to work independently and manage multiple demands on time in a cross-functional, hybrid operational environment.
Strong collaboration skills with a solutions-oriented and customer-service-driven approach.
Clear written and verbal communication skills.
Ability to resolve conflicts between functional teams in ways that drive productivity and minimize attrition.

Responsibilities

Manage and supervise the Enterprise Infrastructure monitoring team across multiple projects.
Organize, direct, and coordinate planning and execution of Infrastructure Monitoring service delivery and business growth activities.
Lead technical architecture, configuration, and deep integrations across the OpenText ITOM suite and its modules.
Analyze monitoring service delivery metrics and technical configurations and guide the team in recommending optimal alternatives.
Provide managerial guidance for directing and monitoring information systems operations.
Lead identification and diagnosis of complex network, systems, database, and application performance problems using enterprise monitoring tools.
Ensure the team can troubleshoot data center systems and applications and provide empirical data and recommendations to improve system health.
Manage customer stakeholder priorities and projects and hold program teams accountable for deliverables.
Manage contractual deliverables, ticket queues, and ticket quality.
Handle major incidents and critical situation problem resolution.
Lead technical landscape cutovers and production operational support throughout the lifecycle of strategic platforms, portfolios, and enterprise solutions.
Address internal customer needs, close technical gaps, and positively influence stakeholder perceptions of infrastructure services.
Lead, coach, and mentor infrastructure operations personnel.
Present to and interface with high-level executives.