IT Operations Monitoring Engineer

SAIC•Washington, DC

About The Position

SAIC is seeking a strong infrastructure leader to manage multiple high-priority efforts in a challenging Federal Department environment. The role is described as a contingency opportunity and is not currently open. The successful candidate will lead teams responsible for enterprise IT infrastructure monitoring, modernization strategy, planning, and implementation across a large Federal Department. The position combines team and service-delivery management with hands-on technical leadership. It includes architectural oversight and integration of the OpenText ITOM suite: SiteScope, Operations Bridge Manager (OBM), Operations Agents, OPTIC, and Universal CMDB (uCMDB). The role also involves analysis of monitoring metrics and configurations, incident and problem resolution, and recommendations to improve infrastructure and application health. The engineer will work with customer stakeholders and program teams, manage contractual deliverables and ticket operations, and coach and mentor infrastructure operations staff.

Requirements

Operational mindset and problem-solving ability in a complex infrastructure environment at a large Federal Department or Agency.
Hands-on operational knowledge of Windows Server 2019 or later and Red Hat Enterprise Linux (RHEL) 9 or later.
Hands-on experience with SNMP, including v2c/v3 traps, polling, and MIB management.
Hands-on experience with SQL for database querying, performance metric collection, and monitoring integration.
Ability to work with customer stakeholders to manage priorities and projects and hold program teams accountable for deliverables.
Experience managing contractual deliverables, ticket queues, and ticket quality; ServiceNow familiarity is required.
Demonstrated expertise handling major incidents and critical-situation problem resolutions.
Leadership experience with technical cutovers and production operational support across the lifecycle of strategic platforms, portfolios, and enterprise solutions.
Commitment to customer satisfaction, understanding strategic and tactical needs, closing technical gaps, and positively influencing stakeholder perceptions of infrastructure services.
Experience as a leader, coach, and mentor in an infrastructure operations environment.
Bachelor’s degree and at least 14 years of experience, or a master’s degree and at least 12 years of experience, or a PhD/JD and at least 9 years of experience.
At least 8 years of management experience emphasizing infrastructure programs or projects, including mission-critical systems implementation and solution development.
At least 3 years of experience interfacing with and presenting to high-level executives.
At least 4 years of experience managing an enterprise program delivering Infrastructure Operations Support Services.
Hands-on operational experience and architectural oversight of the OpenText Monitoring Suite, including SiteScope, OBM, Operations Agents, OPTIC, uCMDB, and their integrations.
Must be a U.S. citizen or permanent resident (Green Card holder).
Must be able to attain and maintain Public Trust clearance.

Nice To Haves

Knowledge of secondary enterprise monitoring, observability, and APM tools such as Dynatrace, SolarWinds, and AWS CloudWatch.
Team leadership skills encompassing risk management, skill development, task prioritization, performance management, and mentoring or coaching cross-functional team members.
Ability to work independently and manage multiple demands in a cross-functional, hybrid operational environment.
Strong collaboration skills and a solutions-oriented, customer-service-driven approach.

Responsibilities

Manage and supervise the enterprise infrastructure monitoring team across multiple projects.
Organize, direct, and coordinate planning and execution of infrastructure-monitoring service delivery and business-growth activities.
Lead technical architecture, configuration, and integration across OpenText SiteScope, OBM, Operations Agents, OPTIC, and uCMDB to provide end-to-end IT service visibility.
Analyze monitoring service-delivery metrics and technical configurations, and recommend optimal alternatives.
Provide managerial guidance for directing and monitoring information systems operations.
Lead identification and diagnosis of complex network, systems, database, and application performance problems using enterprise monitoring tools.
Ensure the team can troubleshoot data center systems and applications and provide empirical data and recommendations to improve system health.
Resolve conflicts between functional teams in ways that support productivity and minimize attrition.
Manage customer priorities and projects while holding program teams accountable for deliverables.
Manage contractual deliverables, ticket queues, and ticket quality.
Handle major incidents and critical-situation problem resolutions.
Lead technical landscape cutovers and production operational support throughout the lifecycle of strategic platforms, portfolios, and enterprise solutions.
Understand customer strategic and tactical needs, close technical gaps, and support customer satisfaction.
Lead, coach, and mentor infrastructure operations personnel.