IT Operations Engineer

Nourish • San Francisco, CA

4d

About The Position

Nourish is hiring an IT Operations Engineer to own and improve day-to-day IT operations as the company grows from 350 to more than 800 employees. The role reports to the Head of IT and works closely with Engineering, the People Team, and other cross-functional partners. It is the second position on Nourish’s IT team; a strong foundation is already in place, and the engineer will take ownership of and scale it.

The role covers IT support, employee and contractor lifecycle operations, device management, identity and SaaS administration, automation, office technology, documentation, and compliance controls. It is full-time and open to candidates in New York City, San Francisco, or remotely. Candidates near the NYC or SF offices may occasionally need to work in an office.

Requirements

• 3–6 years of IT operations or systems administration experience, including experience as one of the first IT hires at a high-growth startup.
• Hands-on production administration of Okta, including SSO and SCIM app integrations, group rules, and HRIS-driven lifecycle management.
• Administration experience with at least one MDM platform: Iru/Kandji, Jamf, or Intune.
• Experience handling a high-volume support queue on a small IT team while also delivering improvements.
• An automation-first approach to manual processes.
• Ability to own problems end to end, from initial request through root cause, resolution, and follow-up.
• Comfort with ambiguity and missing processes, and initiative to improve or establish processes.
• Comfort supporting people remotely and in person.
• Clear written communication and ability to explain technical context to non-technical stakeholders.
• Attention to detail for compliance and audit work, along with pragmatic prioritization.

Nice To Haves

• Experience with AI help desk or IT automation platforms.
• Endpoint security experience; CrowdStrike is preferred.
• Networking or office IT fundamentals, such as UniFi, Meraki, or conference room AV.
• Prior experience at a HIPAA-regulated or healthcare company.

Responsibilities

• Own IT support by triaging, resolving, and closing requests promptly, and reduce repeat requests through automation or process improvements.
• Manage employee and contractor onboarding and offboarding end to end.
• Manage the device lifecycle, including procurement and logistics with the hardware partner, device enrollment, and MDM in Iru for Mac and Intune for Windows.
• Administer Okta, including SSO, SCIM, and group rules, along with Google Workspace, Slack, and the broader SaaS stack.
• Build automations using Okta Workflows and IT automation and AI help desk tooling to reduce manual work for access requests and lifecycle events.
• Maintain clean identity data in partnership with People Ops, including use of ADP attributes that drive downstream access.
• Support the NYC and SF offices, including UniFi networking and conference rooms.
• Write documentation and knowledge base articles that enable self-service.
• Support owned SOC 2 and HITRUST controls and periodic access reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed