IT Operations Engineer

Applied Intuition • Ann Arbor, MI

6d • $85,000 - $110,000 • Onsite

About The Position

Applied Intuition is hiring an IT Operations Engineer to provide first-line technical support and help ensure employees can use technology productively. The role also handles user onboarding and offboarding and serves as an IT domain expert across the corporate IT team. The engineer will improve the company’s technology architecture and build scalable IT infrastructure for a rapidly growing organization.

The position is based in an office. Full-time employees are expected to primarily work from an Applied Intuition office five days per week, with occasional flexibility for remote work and schedule adjustments. The position requires U.S. citizenship and a U.S. Secret security clearance or eligibility to obtain one. Compensation includes a base salary, equity, and benefits; the listed base salary range is $85,000–$110,000 annually.

Requirements

• At least 4 years of IT operations experience, including system administration, server support, project implementation, and desktop support in a fast-paced environment.
• Experience with Google Workspace or other Active Directory systems.
• Experience supporting Linux, Windows, and Mac computer systems.
• Knowledge of networking protocols and equipment, including VPN, DNS, next-generation firewalls, routers, switches, or access points.
• Experience deploying, integrating, and administering SaaS applications.
• Ability to handle high-pressure situations and multiple priorities with discipline and flexibility.
• Bachelor’s degree.
• CompTIA Security+ certification.
• Must be a U.S. citizen.
• Must hold or be eligible for a U.S. Secret security clearance.

Nice To Haves

• Knowledge of data protection operations and laws, including GDPR.
• Experience with a managed Fortinet network stack.
• Knowledge of MDM best practices.
• CCNA certification.
• Experience with PowerShell, Bash, and shell scripting.

Responsibilities

• Design and build scalable IT infrastructure for a rapidly growing organization.
• Respond to IT help desk requests and provide support by phone, email, remote access, and onsite assistance.
• Escalate more complex support requests to senior staff members.
• Provide technical assistance for issues involving computer systems, networks, software, and hardware.
• Handle user onboarding and offboarding.
• Create IT processes and procedures.

Benefits

• Equity in the form of options and/or restricted stock units.
• Comprehensive health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• 401(k) retirement benefits with employer match.
• Learning stipends.
• Wellness stipends.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level