IT Operations Engineer

Applied Intuition • Sunnyvale, CA

15h • Onsite

About The Position

Applied Intuition is seeking an IT Operations Engineer to provide first-line technical support and help ensure employees can use technology productively. The role also supports user onboarding and offboarding and serves as an IT domain expert within the corporate IT team.

The engineer will help improve the company’s technology architecture by designing and building scalable IT infrastructure for a rapidly growing organization. Support is delivered through help desk requests, phone, email, remote access, and onsite assistance, with more complex requests escalated to senior staff. The role provides technical assistance for computer systems, networks, software, and hardware.

Applied Intuition expects full-time employees to primarily work from an Applied Intuition office five days per week, while allowing occasional remote work and schedule flexibility. The position requires U.S. citizenship and a current or eligible U.S. Secret security clearance.

Requirements

• At least 4 years of IT operations experience, including system administration, server support, project implementation, and desktop support in a fast-paced environment.
• Experience with Google Workspace or other Active Directory systems.
• Experience supporting Linux, Windows, and Mac systems.
• Knowledge of networking protocols and equipment, including VPN, DNS, next-generation firewalls, routers, switches, or access points.
• Experience deploying, integrating, and administering SaaS applications.
• Ability to handle high-pressure situations and multiple priorities with discipline and flexibility.
• Experience creating IT processes and procedures.
• Bachelor’s degree.
• CompTIA Security+ certification.
• Must be a U.S. citizen.
• Must hold or be eligible for a U.S. Secret security clearance.

Nice To Haves

• Knowledge of data protection operations and laws, including GDPR.
• Experience with a managed Fortinet network stack.
• Knowledge of MDM best practices.
• CCNA certification.
• Experience with PowerShell, bash, and shell scripting.

Responsibilities

• Design and build scalable IT infrastructure for a rapidly growing organization.
• Respond to information technology help desk requests.
• Provide assistance by phone, email, remote access, and onsite support.
• Escalate complex requests to senior staff members.
• Provide technical assistance for issues related to computer systems, networks, software, and hardware.
• Support user onboarding and offboarding.
• Help improve the company’s technology architecture.

Benefits

• Equity, which may include options and/or restricted stock units.
• Comprehensive health, dental, vision, life, and disability insurance coverage.
• 401(k) retirement benefits with employer match.
• Learning and wellness stipends.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level