IT Operations Coordinator

ASSA ABLOY • Tulsa, OK

2d

About The Position

The IT Operations Coordinator will be responsible for managing incoming Service Desk Incidents & Requests, coordinating onboarding and offboarding tasks for IT, processing IT purchase requisitions, managing small asset inventory, researching and closing IT vendor billing issues, managing small IT-led projects, assisting in establishing and maintaining IT processes and procedures, and coordinating IT staff meetings. The role requires an Associate's or Bachelor's degree, preferably with an IT focus, and a minimum of 2-5 years of experience in an IT support role working with remote end users at branch offices. Excellent knowledge of Microsoft Applications (OneDrive, SharePoint, Office Applications, Windows 11), customer service, and troubleshooting skills are essential. Occasional travel may be required. The company, ASSA ABLOY Group, is the global leader in access solutions and values results, diversity, and inclusion, empowering employees to build their careers and grow their roles.

Requirements

• Associates or Bachelor’s degree preferably with an IT focus
• A minimum of 2-5 year’s experience in an IT support role working with remote end users at branch offices
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11
• Excellent customer service and troubleshooting skills are required
• Interest in an international environment
• Knowledge of Mobile Device Management systems
• Knowledge of working in an ITIL Based Service Desk

Nice To Haves

• Occasional travel may be required to support rollouts, corporate acquisitions and other company projects

Responsibilities

• Manage incoming Service Desk Incidents & Requests: Prioritize & categorize, Assign to appropriate groups & team members, Track progress and closure, Report progress weekly
• Onboarding & Offboarding: Coordinate new hire onboarding tasks for IT, Coordinate departing employee tasks for IT
• Request quotes & submit orders through the Dell Premier Portal
• Enter and track IT purchase requisitions
• Process new mobile device requests and submit orders
• Maintain small asset inventory
• Research and close IT vendor billing issues
• Manage small IT-led projects: Create project plans, Provide status reports
• Assist in establishing & maintaining IT process and procedures
• Coordinate IT staff meetings: Schedule meetings, Send out topics for discussion, Track action items

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree