IT Operations Administrator

Pearl•Lehi, UT

10d•Hybrid

About The Position

Pearl is seeking an IT Operations Administrator to own the day-to-day health of its IT environment. The role is the first point of contact for employee IT requests, maintains secure and well-functioning systems and devices, and manages employees’ access throughout onboarding and offboarding. The administrator works closely with the Security Operations & Compliance Analyst to ensure controls are operating and documented for SOC 2, HIPAA, and GDPR. The position is hybrid, with work from Pearl’s Lehi, Utah office three days per week.

Requirements

At least 2 years of experience in IT administration, helpdesk, or systems management.
Hands-on experience with endpoint management, MDM, and identity/access management platforms.
Experience administering Google Workspace and other SaaS tools.
Experience supporting onboarding and offboarding and working in a ticketing workflow.
Strong written and verbal communication skills and a service-minded approach.
Ability to work independently and prioritize in a fast-paced, small-team environment.
Willingness to work from the Lehi, Utah office 3 days per week.

Nice To Haves

Experience in a SaaS company; experience in a regulated or medical device environment is a plus.
Exposure to SOC 2, HIPAA, or similar security frameworks and compliance tools such as Vanta.
Experience with password management and security awareness tooling.
Relevant certifications, such as CompTIA A+/Security+ or Google Workspace Administrator.

Responsibilities

Serve as the first point of escalation for internal IT requests and tickets, triaging and resolving issues within agreed turnaround times.
Track ticket volume and turnaround and recommend process improvements.
Maintain IT knowledge base articles and employee how-to guides.
Run new-hire onboarding and offboarding, including provisioning and deprovisioning accounts, hardware, and system access.
Administer identity and access management, SSO, role-based permissions, and least-privilege access across SaaS tools such as Google Workspace, Slack, Notion, Qualio, and Vanta.
Perform periodic user access reviews and remediate findings.
Manage the device fleet, including MDM enrollment, patching, encryption, and compliance monitoring.
Administer and monitor SaaS platform and cloud configurations for security and availability.
Maintain the IT asset inventory and software licenses, and manage renewals.
Collect and maintain IT control evidence for audits in partnership with the Security Operations & Compliance Analyst.
Follow and help improve IT-related SOPs and policies.
Support IT aspects of vendor and new-tool onboarding.