IT Administrator

NIBE Element North America•Hayward, CA

5d•$35 - $45•Onsite

About The Position

Therm-x of California is seeking a hands-on, on-site IT Administrator to keep the company’s users, systems, and network running smoothly. The role combines help desk support with systems and network administration and involves resolving in-person technical issues, deploying workstations, and supporting network changes. It is suited to someone who enjoys solving problems directly with users and is ready to take on growing responsibility. The administrator supports Windows 11 workstations and Windows Server environments, Active Directory and identity management, Microsoft 365, and basic ERP operations. The role also covers networking, printers, hardware and software inventory, conference room and AV equipment, mobile devices, and general end-user support. The position is primarily on-site, Monday through Friday, 8:00 AM to 5:00 PM, with occasional after-hours or weekend work for maintenance, upgrades, or urgent issues.

Requirements

At least 2 years of experience in an IT support or administration role.
Solid working knowledge of Windows 11 deployment and troubleshooting.
Hands-on experience administering Windows Server and Active Directory, including users, groups, and Group Policy.
Working experience administering Microsoft 365 or Office 365, including Exchange Online, Teams, SharePoint/OneDrive, and licensing.
Experience providing basic user-level support for a business ERP system, or aptitude to learn one quickly.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, subnetting, and VLANs.
Experience configuring managed switches.
Experience supporting network printers and multifunction devices.
Strong troubleshooting skills and a methodical approach to problem solving.
Excellent communication and customer service skills.
Ability to work on-site and respond to in-person requests.

Nice To Haves

CompTIA A+, Network+, or Security+ certification; Microsoft certifications such as MD-102, MS-102, or AZ-800/801; or CCNA.
Familiarity with Entra ID (Azure AD), Intune, or similar device management tools.
Basic PowerShell scripting for automation.
Experience with virtualization.

Responsibilities

Provide Tier 1 and Tier 2 support for Windows 11 desktops and laptops, including installation, imaging, patching, and troubleshooting.
Administer Windows Server environments, including Group Policy, DNS, DHCP, and file services; monitor server health, backups, disk space, and event logs.
Manage workstation and server updates and patch cycles, support backup and recovery processes, and assist with restore testing.
Set up, configure, and deploy hardware, and manage equipment for onboarding and offboarding.
Administer Active Directory accounts, groups, organizational units, permissions, and Group Policy Objects; support identity lifecycle tasks and monitor directory health.
Support hybrid identity and directory synchronization with Microsoft Entra ID where applicable.
Administer Microsoft 365 tasks, including users, licenses, mailboxes, distribution lists, Teams, SharePoint, and OneDrive access.
Support Exchange Online, Outlook, Teams, and Office apps, including mail flow, permissions, profile, synchronization, and activation issues.
Assist with MFA, password resets, basic conditional access, service health monitoring, and communications about service changes or outages.
Provide first-line ERP support, manage user accounts and roles in coordination with department owners and the ERP administrator, and troubleshoot user issues.
Triage and escalate ERP issues to vendors, consultants, or internal owners; track resolution and assist with upgrade and maintenance testing and communications.
Configure and maintain managed switches, troubleshoot wired and wireless connectivity, support wireless access points and VPN access at a basic level, and coordinate with ISPs and vendors.
Install and maintain network printers, copiers, and multifunction devices; manage print servers, queues, drivers, deployments, supplies, and vendor repairs.
Respond to support requests in person, by phone, and through the ticketing system, and document resolutions.
Maintain hardware, software license, and warranty inventories; support conference room and AV equipment, mobile devices, and peripherals.
Follow and help enforce IT security practices, contribute to IT projects, and provide clear end-user guidance.