IT Administrator

Esper•Bellevue, WA

3d•$75,000 - $95,000•Onsite

About The Position

Esper is seeking a dedicated, hands-on IT Administrator to join its IT team full time. The role is the primary on-site point of contact for IT operations, helpdesk support, and hardware provisioning. The IT Administrator will also collaborate with Engineering and Product to support their technical requirements and ensure smooth operations across the organization. It suits an experienced IT professional who enjoys owning on-site technical operations in a fast-paced technology environment.

Requirements

2–4+ years of experience in an IT helpdesk, IT administration, or TechOps role.
Strong experience with physical hardware deployment, AV support, and on-site troubleshooting.
Comfort troubleshooting using the OSI model and networking fundamentals.
Familiarity with mobile and desktop operating systems, including macOS, Windows 11 Pro, iOS, and Android.
Exposure to device management platforms such as Jamf Pro or Intune and identity providers such as Okta.
Basic Python or shell scripting experience, or eagerness to learn.
Ability to follow documented processes and ask good questions.
Strong attention to detail, especially with inventory and documentation.

Nice To Haves

Familiarity with the Android framework.
Experience with ticketing or ITSM tools.
Interest in IT security, automation, and cross-functional technical operations.

Responsibilities

Handle internal helpdesk tickets involving laptops, SaaS tools, and IoT devices.
Serve as the sole on-site helpdesk contact for end-user issues that require physical presence or immediate response, including hardware failures, connectivity problems, and walk-up requests.
Set up, replace, and troubleshoot employee hardware, including laptops, monitors, peripherals, phones, printers, and AV/conference room equipment.
Provision and configure computers according to documented workflows, and assist new employees with onboarding and tool orientation.
Maintain and update asset inventory records.
Keep the IT internal wiki in Confluence accurate and current.
Organize and maintain IT inventory and supplies.
Assist with enforcing MDM policies, Okta SSO, endpoint security standards, and user-access audits across cloud platforms.
Unbox and onboard partner hardware used by Engineering and Product, ensuring appropriate network segmentation and access.
Assist with API workflows, scripting, and automation tools for cross-departmental technical initiatives.

Benefits

Medical, dental, and vision coverage, 90% covered by the company.
Life insurance.
Medical and dependent-care FSA.
401(k) with an immediately vesting company match.
Pet insurance discount.
Unlimited time off policy with a mandatory minimum of two weeks off.
Daily catered lunches and a variety of office snacks.
Maternity, parental, adoption, and surrogacy leave.
Stand-up desks and 36-inch curved widescreen monitors for each employee.
Monthly team hikes and other events, including mini-golf, bowling, board game nights, trivia, and outdoor events.