IT Administrator

Narrative Strategies LLC•Washington, DC

6d•Onsite

About The Position

Narrative seeks an IT Administrator to join its Washington, DC office and help maintain, support, and improve the organization’s technology environment. Reporting to the Director of IT, this role serves as a point of contact for employees and is responsible for the reliable, secure, and efficient operation of day-to-day IT services. The position provides hands-on and remote support across hardware, software, identity and access management, Microsoft 365, endpoint management, office technology, and IT operations. In addition to resolving day-to-day issues, the IT Administrator takes ownership of IT processes and systems and works with the Director of IT on longer-term projects, system implementations, upgrades, security initiatives, and process improvements. The role is based in Narrative’s Washington, DC office and may require occasional travel to other offices and some evening or weekend work.

Requirements

At least 5 years of experience in IT administration, systems administration, or a related technology role.
Strong Microsoft 365 and Entra ID administration skills, including identity and access management, licensing, groups, MFA, and security features.
Experience supporting macOS environments with Jamf and ABM (Apple Business Manager), including endpoint security, networking, peripherals, and SaaS applications.
Proven ability to troubleshoot complex issues independently and manage IT projects from planning through completion.
Strong sense of ownership and follow-through, with the ability to balance support requests and longer-term projects.
Clear written and verbal communication skills, including the ability to explain technical concepts to non-technical staff.
Ability to travel occasionally to other Narrative offices and work some evenings or weekends as needed.

Nice To Haves

Familiarity with Windows.
Bachelor’s degree in computer science, information systems, or a related field; equivalent professional experience will be considered.
Scripting experience with PowerShell or Bash for automation.
Relevant certifications, such as Jamf 100/200, Microsoft MS-102 or MD-102, or Apple Certified Support Professional.

Responsibilities

Serve as an escalation point for employee IT support, diagnosing and resolving hardware, software, connectivity, and access issues in person and remotely, and engaging vendors when needed.
Install, configure, and replace laptops, monitors, peripherals, and other end-user technology.
Maintain, troubleshoot, and standardize conference room and meeting technology across offices, coordinating with vendors on installations, repairs, and upgrades.
Identify recurring issues and opportunities to automate or streamline IT processes.
Administer Microsoft 365 and Entra ID, including user accounts, licensing, groups, and permissions.
Manage onboarding, offboarding, and role changes, ensuring access is granted or removed promptly and securely.
Manage Mac endpoints through Jamf and ABM, including configuration, software deployment, security policies, and lifecycle management.
Support security initiatives, including endpoint protection, MFA, access controls, and patching.
Partner with the Director of IT on technology standards, policies, and longer-term projects, including implementations, upgrades, migrations, and office expansions.
Independently manage assigned projects from requirements and timelines through testing and status updates.
Research technologies and recommend solutions based on business needs, security, usability, and cost.
Maintain technical documentation, procedures, and knowledge-base materials.
Perform other duties and special projects as assigned.