IT Infrastructure ServiceNow Developer

Pantex•Amarillo, TX

10d•Onsite

About The Position

The IT Infrastructure ServiceNow Developer designs, codes, troubleshoots, installs, manages, upgrades, and maintains applications and modules on the ServiceNow platform in support of the national security mission at Pantex. The position is part of the IT Operations team and supports the safety, security, and effectiveness of the United States nuclear weapons stockpile. The developer configures user access, maintains platform stability, implements new capabilities, and develops internal and customer-facing applications and workflows. The role also administers core ServiceNow functionality, supports integrations and automation, monitors the platform in accordance with cybersecurity requirements, and maintains operational procedures, user documentation, and training materials. The developer collaborates with IT project management and IT Infrastructure organizations to deliver solutions on schedule.

Requirements

Bachelor's degree in an engineering, science, or information technology discipline and at least 2 years of relevant experience; alternatively, a master's degree in one of these disciplines.
Applicants without a bachelor's degree may be considered based on a combination of at least 10 years of completed education and/or relevant experience.
Ability to obtain and maintain a Department of Energy Q clearance; U.S. citizenship is required for security clearance applicants.
Candidates accepting an offer must pass a pre-placement physical, drug screening, and background investigation.

Nice To Haves

Strong understanding of the ServiceNow platform and its interactions with custom-developed applications and third-party integrations.
Strong understanding of the ServiceNow Now Platform for application development.
Strong understanding of procedures for upgrading the ServiceNow platform between releases.
Experience with ServiceNow modules such as Incident Management, Change Management, Problem Management, and Performance Analytics.
In-depth understanding of information technology systems in a highly distributed computing environment.
Extensive knowledge of JavaScript.
Strong knowledge of ITIL processes.
Familiarity with user interfaces, SQL, HTML, and CSS.
Strong scripting skills.
Experience deploying applications across a large network.

Responsibilities

Configure user access and maintain ServiceNow system stability.
Implement new ServiceNow capabilities.
Design, install, and configure internal and customer-facing ServiceNow applications and workflows using JavaScript, Jelly, Web Services, HTML, CSS, and XML.
Administer and support core ServiceNow functionality, including CMDB, KnowledgeBase, and Service Catalog.
Configure workflows, catalog items, and scripts within the ServiceNow implementation.
Help implement automations through ServiceNow native processes or third-party tools.
Stay current with ServiceNow trends, updates, and technologies.
Install and configure third-party ServiceNow integrations.
Monitor and update the ServiceNow platform in accordance with cybersecurity requirements.
Monitor and troubleshoot the ServiceNow environment.
Develop and maintain operational procedures, user documentation, and user training materials for supported systems.
Work with IT project management and IT Infrastructure organizations to deliver solutions on schedule.