IT Helpdesk/System Administrator

NJ CURE•Southfield, MI

3d•Hybrid

About The Position

CURE Auto Insurance is seeking a System Administrator to provide timely, efficient IT support through a ticketing system and assist with network infrastructure. The role handles user troubleshooting, hardware and software break-fixes, service integrations, physical and virtual network installations, and large-scale projects in coordination with the helpdesk team and business leads. Candidates should have advanced knowledge of IT systems, strong diagnostic skills, and excellent communication skills. The position supports CURE’s Southfield, Michigan office and is hybrid, with employees onsite four days a week and remote one day a week. Flexible work hours are available between 8:00 AM and 5:00 PM, with schedules adjusted as needed for coverage and teamwork. The starting salary range is $60,000–$80,000.

Requirements

At least 3 years of helpdesk experience in a business office environment.
Experience supporting PCs, peripherals, printers, phones, servers, software installations, operating systems, and user applications.
Experience installing, configuring, and maintaining operating systems and user applications.
Experience with Windows 11, Windows 10, and Windows Server 2022.
Experience with Active Directory and Group Policy.
At least 1 year of network support experience.
Experience maintaining network hardware and software such as routers, switches, and firewalls.
Ability to protect networks from unauthorized users and implement security measures.
Bachelor’s degree required.
Strong troubleshooting and problem-solving skills.
Strong communication skills.
Hands-on experience with firewalls, switches, scripting, and security tools.

Nice To Haves

Experience with Cisco Meraki, TeamViewer, Veeam, vSphere, AWS, GCP, Genesys Cloud, FreshService, Windows 7, or Windows Server 2012.

Responsibilities

Resolve systems, application, hardware, and network support tickets submitted through FreshService ITSM.
Support Microsoft and Windows-based software, call center and inter-business softphones, web-based services, and common office hardware and software.
Manage user onboarding and accounts for Gmail, Microsoft 365, and other third-party services.
Provision laptops and workstations.
Take ownership of or coordinate IT issue resolution, help drive major issues to closure with the helpdesk team and business leads, and escalate high-severity issues to the CIO when necessary.
Administer Windows and Active Directory, including DHCP, Active Directory management, and Group Policy.
Administer Google Workspace.
Work with the CURE headquarters helpdesk team to install and configure network applications, tools, and patches, including Cisco Meraki firewalls, switches and peripherals, VMware environments, and Windows servers.
Collaborate with the CURE headquarters helpdesk team to integrate new business solutions.
Perform other duties as assigned.