IT System Administrator

Systems & Methods, Inc. (SMI)•San Antonio, MA

About The Position

The System Administrator administers, automates, and supports the company’s managed file transfer (MFT) environment and develops scripting and integrations for securely moving data between SMI, its clients, and partners. The role designs, builds, schedules, monitors, and troubleshoots file transfer jobs and workflows; develops automation to improve reliability and reduce manual effort; and ensures accurate, secure, and timely transfers in accordance with contractual obligations and applicable security requirements. The position participates in technical research and development to support ongoing infrastructure innovation and may assist project teams with technical issues. Work can include defining needs, benefits, and technical strategy; project research and development; technical analysis and design; and helping IT operations staff execute, test, and roll out solutions. The role also provides Tier II/III escalation support, supports scanning equipment and check printing operations, and provides technical assistance for project implementations and system deployments. Other duties may be assigned.

Requirements

Associate degree or higher in Information Technology, Computer Science, or a related field.
CFTP (Certified File Transfer Professional) certification, or obtain it within the first 90 days of employment.
Ability to communicate effectively verbally and in writing.
Ability to interact professionally, respectfully, and courteously with colleagues and customers.
Ability to plan, prioritize, and organize work effectively, work independently with minimal supervision when required, and collaborate as a team member.
Ability to develop, test, troubleshoot, and maintain scripts and file transfer workflows.
Ability to analyze system logs and diagnose failures across applications, networks, and partner connections.
Ability to handle sensitive and regulated information in compliance with security policies and standards.
Ability to meet strict deadlines and operational timelines, manage corporate and project resources efficiently, balance multiple priorities, and adapt schedules to support testing, maintenance, deployments, and implementations.
Knowledge of MFT concepts, methodologies, and platforms.
Knowledge of SFTP, FTPS, HTTPS, REST APIs, PGP encryption, SSH keys, and TLS certificates.
Knowledge of Python and PowerShell scripting and automation.
Knowledge of Microsoft Windows 11, computer hardware, software, operating systems, and peripheral devices.
Knowledge of ITIL service management principles and practices, standard testing and quality assurance methodologies, and modern office practices, procedures, and equipment.
Knowledge of departmental and organizational policies and procedures, effective communication practices, and interpersonal communication techniques using tact, patience, and professionalism.

Nice To Haves

At least three years of experience in IT support, systems administration, or a related technical role.
Experience with managed file transfer administration, scripting, and automation.
Experience working within ITIL-based service desk or help desk environments.

Responsibilities

Administer and support the enterprise MFT platform, including user accounts, trading partners, certificates and keys, schedules, and system configuration.
Design, develop, test, deploy, and maintain file transfer jobs and workflows integrating internal systems, clients, and vendors using SFTP, REST APIs, and SQL database connections.
Develop and maintain Python and PowerShell automation scripts for file handling, data processing, reporting, and routine administrative tasks.
Monitor file transfer activity, troubleshoot failed or delayed transfers, perform root-cause analysis, and ensure timely delivery in accordance with service-level commitments.
Onboard and support clients, vendors, and trading partners, including connectivity testing, credential and key exchanges, and firewall/network coordination.
Follow ITIL service management practices, including incident, problem, and change management processes.
Provide Tier II/III escalation support for service desk tickets and complex enterprise system issues.
Support scanning equipment and check printing operations.
Provide technical support for project implementations and system deployments.
Collaborate with IT management and cross-functional teams while maintaining awareness of contractual obligations for supported business lines.
Plan, organize, and prioritize work to ensure uninterrupted operations.
Create and maintain clear, accurate technical documentation.
Participate in on-call support rotations and provide after-hours assistance.
Perform scheduled evening and weekend work as required.
Travel as needed to support business operations.