IT Services Enterprise System Administrator

The Westminster Schools • Atlanta, GA

8d • Onsite

About The Position

The Westminster Schools’ IT Services Enterprise Systems Administrator is a key member of the infrastructure team, responsible for administering, maintaining, securing, and continuously improving enterprise applications, software systems, and supporting technology infrastructure. The position manages the lifecycle of campus-wide SaaS platforms and locally installed applications, including Google Workspace for Education and the Securly content filter, and supports network services, identity management, system integrations, and related infrastructure technologies. The Administrator works with IT Services personnel and campus stakeholders to support system reliability, operational continuity, and effective technology integration. The role also develops and maintains application evaluation, security review, documentation, and change management processes, supporting cybersecurity while balancing appropriate access with protection of students, employees, and institutional information.

This is a salaried, exempt, full-time, regular, 12-month, on-campus position. Typical hours are 7:30 a.m. to 4:00 p.m., Monday through Friday, with occasional evening, weekend, and school-break availability for maintenance, upgrades, and urgent operational needs. The role reports to the IT Services Senior Engineer and has no supervisory responsibilities. It requires regular in-person attendance at The Westminster Schools; occasional local or overnight travel may be required for professional development, vendor meetings, or school business.

The work is performed primarily indoors in office, classroom, and technology infrastructure environments, with occasional exposure to outdoor conditions, elevated equipment noise, and uneven surfaces. Duties include sitting, standing, walking, using hands, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and moderately strenuous activity indoors and outdoors. The employee may occasionally lift or move up to 60 pounds with appropriate assistance or equipment. The position requires operation of computer equipment, detailed technical work, effective communication, and movement throughout campus. Close, distance, and peripheral vision, depth perception, and ability to adjust focus are required. Ability to become certified in CPR, AED, and First Aid is required. The campus is drug-free and smoke/vape-free.

Requirements

• High school diploma or equivalent; a bachelor's degree in information technology, computer science, or a related field is preferred.
• At least five years of relevant systems administration experience, or an equivalent combination of education and experience.
• Demonstrated experience administering enterprise SaaS applications and software systems.
• Experience managing Google Workspace productivity platforms.
• Working knowledge of identity and access management, authentication protocols, and system security.
• Experience with application deployment, system updates, automation tools, monitoring tools, and techniques.
• Strong troubleshooting, documentation, communication, and organizational skills.
• Ability to evaluate, implement, and maintain technology solutions supporting reliable network, telecommunications, and enterprise system operations.
• Knowledge of installation, maintenance, and management of networking, telecommunications, and computing equipment.
• Ability to diagnose and resolve complex issues involving enterprise applications, infrastructure, and network connectivity, with problem-solving and process-refinement skills.
• Ability to collaborate effectively and provide responsive, service-oriented technical support.
• Ability to communicate effectively, manage competing priorities, exercise sound judgment, maintain confidentiality, and provide responsive technical support to a diverse school community.
• Regular in-person attendance at the school.
• Ability to become certified in CPR, AED, and First Aid.

Nice To Haves

• Experience administering Google Workspace for Education in an independent school or other educational environment.
• Experience managing Apple platforms, including macOS, iPadOS, and iOS.
• Experience with Active Directory, LDAP, federated identity solutions, and authentication technologies.
• Experience developing and maintaining automation scripts using Python or similar languages.
• Experience deploying and managing SaaS software and systems in physical, virtualized, or cloud-based environments.
• Knowledge of wired and wireless networking and telecommunications resources, services, and applications appropriate for a K-12 educational environment.
• Ability to apply sound technical judgment, strategic thinking, and effective operational planning.
• Initiative, adaptability, commitment to continuous professional development, and ability to work independently and collaboratively.
• Growth mindset and interest in fostering personal and colleague development.
• Excellent planning, prioritization, and organizational skills, including the ability to manage multiple tasks.
• K-12 SaaS system administration experience and/or experience developing and maintaining SaaS lifecycle processes in a K-12 environment.
• SQL experience in a production environment.
• Experience with VMware vSphere, Microsoft Azure, and remote desktop technologies.
• Familiarity with Cisco networking and Meraki wireless technology.
• Relevant industry certifications.

Responsibilities

• Manage the lifecycle of assigned enterprise SaaS platforms, including requirements gathering, vendor evaluation, procurement coordination, implementation, maintenance, and retirement in accordance with school purchasing and approval procedures.
• Support instructional divisions and business units with SaaS and software procurement and lifecycle management; assess vendor compatibility and security criteria and document data roles, support contacts, licensing information, and operating-level agreements.
• Identify user training needs based on support trends, system changes, and stakeholder feedback.
• Develop, document, and maintain an inventory and provisioning and ownership matrix for SaaS and installed software.
• Develop and maintain patch management and change management practices for installed software and SaaS updates, including end-user awareness for updates that may affect educational or operational outcomes.
• Support compliance with school data privacy, security, and information-sharing policies by evaluating system configurations, vendor practices, and access controls with appropriate personnel.
• Manage software packages through MDM and collaborate with the client services team on MDM profiles, configurations, and settings.
• Respond to system security and maintenance needs, including on weekends and evenings.
• Assist the infrastructure team in developing system administration policies and long-range plans.
• Administer, maintain, and support assigned network and infrastructure systems, including servers, virtualized environments, network services, and related technologies.
• Monitor system and network performance, identify vulnerabilities or potential service interruptions, and implement corrective actions with the infrastructure team.
• Support configuration, maintenance, and troubleshooting of wired and wireless network services, authentication systems, and infrastructure integrations.
• Participate in backup, recovery, disaster preparedness, and business continuity planning and testing for assigned systems.
• Develop and maintain technical documentation for infrastructure systems, including configurations, maintenance procedures, dependencies, and recovery processes.
• Collaborate with the infrastructure team on system security and audit processes and deployment of security tools.
• Respond professionally and promptly to user email, phone, and help desk inquiries.
• Improve enterprise security through deployment of new tools or upgrades to existing solutions, such as JAMF Protect.
• Steward the internet content filter, classroom monitoring tools, and related assets; support end-user training and family onboarding for parent-facing reports.
• Serve as a primary administrator for Google Workspace for Education Plus.
• Conduct sandbox beta and user acceptance testing as needed.
• Evaluate needs for updates, upgrades, enhancements, preventive maintenance, and new systems.
• Participate in consulting support and user education activities related to SaaS and software used by faculty, staff, and students.
• Participate in planned professional development coordinated with IT Services goals and maintain relevant professional skills and knowledge.
• Perform other duties as assigned.

Benefits

• 20 days of paid time off annually, subject to school policies and procedures.
• Up to 17 paid school holidays annually, based on the employee’s scheduled work period and the school holiday calendar.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED