IT System Administrator

Lakanto•Orem, UT

1d•$60,000 - $70,000•Onsite

About The Position

Saraya USA is seeking an IT System Administrator to support its corporate office, warehouse, and manufacturing facility. Saraya USA is a mission-driven consumer products company with brands including Lakanto, Arau.Baby, Happy Elephant, and KYHV, and values innovation, integrity, collaboration, sustainability, and continuous improvement. The role manages employee onboarding and offboarding, user access and workstation security, day-to-day technical support, Microsoft 365 administration, equipment maintenance, disaster recovery processes, and IT projects. It also maintains IT documentation and inventory, coordinates equipment purchasing and IT expenses, researches technology improvements, and reports on IT operations, system performance, and project progress. This is a full-time, salaried, fully onsite position in Orem, Utah. Standard hours are Monday through Friday, between 8:00 AM and 5:00 PM. Occasional support outside those hours may be needed for urgent projects or system issues. The stated salary range is $60,000 to $70,000, depending on experience.

Requirements

A degree or formal training in Computer Science, Information Technology, or a related field, or equivalent hands-on professional experience.
At least 2 years of hands-on experience as an IT Support Specialist, Helpdesk Technician, or in a similar role.
Strong troubleshooting and problem-solving skills, including the ability to resolve technical issues independently.
Excellent interpersonal and communication skills, including the ability to explain technical concepts clearly to non-technical users.
Ability to build trust and collaborate with corporate, warehouse, production, and leadership teams.
A customer-service mindset and a calm, solution-oriented approach under pressure.
Strong organization skills and ability to manage multiple priorities while maintaining attention to detail.
Commitment to professional ethics, confidentiality, and appropriate handling of sensitive information and company data.

Nice To Haves

Relevant certifications.
Experience supporting office and industrial or manufacturing environments.
Basic understanding of networking, including Wi-Fi, VLANs, Fortinet, and Aruba.
Basic understanding of virtualization, including Proxmox.

Responsibilities

Set up new employees with the appropriate tools and training, manage departing employees’ account restrictions and data backups, and maintain onboarding and offboarding procedures.
Conduct regular user access audits and secure workstations through antivirus protection, patching, and security updates.
Serve as the first point of contact for day-to-day IT issues across the office, warehouse, and manufacturing facility, using GLPI.
Administer the Microsoft 365 environment, including Entra, Office, Teams, and SharePoint.
Oversee routine maintenance and repairs for IT hardware, including workstations and network equipment, and keep inventory data up to date.
Maintain disaster recovery processes and mitigate risks.
Lead and support software and hardware rollouts, including antivirus deployments, software upgrades, and meeting room technology installations.
Develop and maintain documentation to standardize IT processes and improve efficiency.
Manage procurement of IT equipment and supplies and support contract and expense coordination for IT operations.
Research emerging technologies and recommend improvements to optimize the IT environment.
Provide reports on IT operations, system performance, and project progress.