IT System Administrator - Core

Alamance County Government•County Annex Building, NC

8h•Onsite

About The Position

The IT System Administrator - Core performs skilled technical work planning, designing, installing, managing, and optimizing enterprise servers, workstations, and related systems to ensure consistent high performance, maximum availability, and reliability across County operations. The position supports critical infrastructure and enterprise systems and requires independent judgment and initiative under the general supervision of the Information Technology Director. The role administers the County’s Windows Server and virtual infrastructure, storage, identity and access services, cloud services, and enterprise applications. It helps maintain secure and reliable operations, including compliance with CJIS, HIPAA, and PCI DSS requirements, system backups and disaster recovery, infrastructure monitoring, technical support, and datacenter operations. The position also creates and maintains detailed IT documentation, procedures, troubleshooting guides, and knowledge base articles. After-hours on-call support for the Platform Team is assigned as needed.

Requirements

Bachelor’s or associate’s degree in computer science, Information Systems, or a related field, with at least two years of relevant experience; or an equivalent combination of education and experience.
Strong technical knowledge of Microsoft Windows Server, Active Directory, Office 365, virtualization (VMware, Nutanix), and backup solutions.
Basic understanding of operating systems, including Windows Server, Windows Client, and macOS.
Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
Experience with Microsoft Office Suite, including Word, Excel, and Outlook.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, including the ability to explain technical concepts to non-technical users.
Possession of a valid driver’s license.

Nice To Haves

Familiarity with database management such as MS SQL, scripting such as PowerShell, and enterprise resource planning (ERP) systems.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, VMware, or AWS.
Prior local government experience.

Responsibilities

Plan, install, manage, and optimize the County’s Microsoft Windows Server environment, virtual infrastructure platforms such as VMware and Nutanix, and storage infrastructure.
Manage and maintain Active Directory, Group Policy, DNS, DHCP, and related authentication and access control services.
Administer and support Office 365, PowerBI, Tyler ERP, and other enterprise systems used across departments.
Configure, maintain, and optimize Cloudflare services, including high availability, security, and performance for web applications and network services.
Implement and enforce security protocols to support compliance with CJIS, HIPAA, and PCI DSS regulations and safeguard protected data.
Maintain system-wide backups, disaster recovery procedures, and email retention and security solutions.
Assist with planning and executing system upgrades, migrations, and technology projects.
Troubleshoot complex infrastructure issues and provide 24/7 technical support for mission-critical systems.
Monitor and maintain server performance, patching, and planning; develop system documentation and IT policies.
Implement security controls to protect user identities and digital assets.
Configure and manage secure file-sharing solutions for external collaboration.
Mitigate potential threats and system vulnerabilities.
Maintain reliable, efficient, and secure datacenter physical and environmental operations, including regular inspections and functional testing of UPS units, cable management, and datacenter cleanliness and organization.
Provide after-hours on-call support for the Platform Team as assigned.
Create and update detailed IT documentation, standard operating procedures, troubleshooting guides, and knowledge base articles for client support and system administration tasks.
Perform other duties as assigned to support operational needs.