IT Help Desk Manager

ATLANTA MISSION•Atlanta, GA

4d•Hybrid

About The Position

The IT Help Desk Manager at Atlanta Mission is responsible for the overall delivery, stability, and support of Atlanta Mission’s technology environment, including hardware, network, and end-user systems. This role leads the Helpdesk team, ensures high-quality technical support, and maintains reliable and secure systems that support mission operations across all campuses. The position requires travel to several Atlanta Mission campuses in Metro Atlanta and Northeast GA.

Requirements

Bachelor’s Degree preferred or equivalent experience.
Strong leadership and team management skills
Strong troubleshooting and technical knowledge
Experience with Microsoft 365 and networking
Ability to communicate technical concepts clearly
Strong organizational and prioritization skills
Commitment to mission and service
Must have the ability to remain in a stationary position (standing, walking and sitting)
Must be able to communicate accurate information
Must be able to occasionally lift and/or carry up to 10lbs

Nice To Haves

You will uphold the following Christ-centered values: Humbly Serve: You strive to live, Love and Lead like Jesus Faithfully Steward: You honor and wisely use the time, talent and treasures that God has provided Courageously Innovate: You are driven towards excellence, you continuously learn, adapt and improve Joyfully celebrate: You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission. Strength in Unity: You embrace God’s desire for oneness and kingdom-focused unity.

Responsibilities

Oversee IT systems including network infrastructure, endpoints, and user access.
Ensure reliable operation of hardware, software, and connectivity.
Manage Microsoft 365, Azure AD, and endpoint environments.
Oversee RMM tools, patching schedules, and system monitoring.
Support ERP and mission-critical systems.
Coordinate with vendors for support and procurement.
Lead and manage Helpdesk Level 1 and Level 2 staff.
Monitor ticket performance and improve service delivery.
Serve as an escalation point for complex issues.
Maintain documentation and knowledge base resources.
Implement cybersecurity practices including MFA and endpoint protection.
Support MDR/EDR tools and security monitoring.
Oversee backup and disaster recovery processes.
Assist with IT projects and system improvements.