IT Help Desk

Fenix Parts Inc•Hurst, TX

10h•Hybrid

About The Position

Fenix Parts is a leading national reseller of original (OEM) automotive products with over 25 years of industry presence and 30 operational locations across the United States. As the organization experiences rapid growth, they are actively seeking experienced technical support representatives to join their in-house IT department. The IT Specialists serve as the first point of contact for end users seeking technical assistance for all IT-related issues. This role is responsible for accurately documenting and managing support tickets, contributing to the knowledge base, assisting with deployment and configuration of hardware and software, collaborating with higher-level support teams, identifying procedural improvements, and providing technical support for computer, network, data, telecommunications, and print functions. The role also involves supporting Office 365 applications, Active Directory, Group Policy management, and imaging PCs with new user setup.

Requirements

2+ years of experience as a help desk technician or similar support role required.
Strong proficiency in diagnosing and resolving technical issues remotely.
Strong knowledge of computer software, operating systems, hardware and networking.
Able to work in a team environment as well as independently.
Ability to quickly learn new technologies.
Excellent customer service skills.
Strong written and verbal communications skills.
Familiarity with network infrastructure components, including routers, switches, and wireless access points.
Experience with Active Directory and Group Policy management.
Experience with imaging PCs and new user setup.

Nice To Haves

Transitioning military professionals are encouraged to apply.

Responsibilities

Serve as the first point of contact for end users seeking technical assistance for all IT-related issues.
Accurately document and manage support tickets, including updating ticket status, tracking progress, and ensuring timely resolution or escalation within predefined service level agreements.
Contribute to building and maintaining the organization's knowledge base and support documentation.
Assist in the deployment and configuration of new PC hardware, software applications, and network devices at remote sites.
Collaborate with higher-level support teams, such as Tier 2 or system administrators, when issues require escalation.
Identify and suggest possible improvements to existing procedures.
Provide technical support to all departments for computer, network, data, telecommunications, and print functions.
Support Office 365 applications and tools.
Manage Active Directory and Group Policy.
Image PCs and perform new user setup.