IT Event Support Technician (Part-Time)

Hollywood Park Management Company, LLC.•Inglewood, CA

8h•$23 - $25•Onsite

About The Position

SoFi Stadium and Hollywood Park is seeking an IT Event Support Technician to provide hands-on support across the campus and during events on a part time basis (20-24 hours a week including weekends). A self-motivated, reliable individual who works well in the team environment, is enthusiastic about technology, likes to solve problems, and has effective written and oral communications skills, is being sought. SoFi Stadium and Hollywood Park are passionate about the guest experience for visitors and staff we support.

Requirements

A Bachelor’s Degree in Computer Science with a minimum of 0-1 year of experience in a related field and/or equivalent combination of education and experience.
Knowledge in a variety of hardware and software technologies.
Basic networking knowledge (basic understanding of switches, firewalls, VPN clients, wireless networking).
Must possess strong analytical, written, and verbal communication skills.
Ability to diagnose and resolve basic computer technical issues.
Strong work ethic and professionalism.
Ability to work 20-24 hours per week.
Available on weekends for potential gameday support.

Nice To Haves

Strong understanding of GSuite products a plus.

Responsibilities

Provide basic support to end users on a variety of technical issues.
Participate with special events and game day support.
Provide hardware and software installation, configuration, troubleshooting, maintenance, and upgrades to both computers (Windows, Chromebooks & Mac), portable devices (iPads and Androids) and networks.
Track the status of required repair and maintenance.
Diagnose and assist in troubleshooting LAN and WAN network problems.
Ability to multi-task and adjust to rapidly changing priorities and ad hoc requests.
Provide support for hardware equipment including desktops, laptops, mobile devices, phones and peripherals.
Enter support requests in the tracking system, triage requests and coordinate with appropriate Tier 2 support personnel.
Prepare hardware, software, and procedural documentation.
Research and evaluate new technology and solutions.