IT ERP Systems Analyst

Ontic•Creedmoor, NC

2d•Onsite

About The Position

The IT ERP Systems Analyst supports and improves the enterprise applications that enable manufacturing and business operations at Ontic’s Creedmoor facility. Working onsite with teams across Manufacturing, Supply Chain, Finance and Operations, the analyst helps ensure systems are reliable, efficient and aligned with business needs. The role supports ERP, warehouse management and related business systems by troubleshooting technical issues, improving application performance and helping users make effective use of the technology they rely on. The analyst also contributes to system enhancements, integrations and projects that improve the flow of information and processes across the business. The role involves taking ownership of application support activities, working with stakeholders to translate business requirements into practical system improvements, and supporting continuous improvement of Ontic’s enterprise technology environment.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration or a related field, or equivalent practical experience.
3–5 years of experience supporting ERP systems within a manufacturing environment.
Experience supporting enterprise applications and business-critical systems, with an understanding of manufacturing, supply chain, inventory and financial business processes.
Experience developing SQL queries and working with database concepts to support troubleshooting, reporting and data analysis.
Knowledge of ERP integrations, reporting tools and application support practices, including troubleshooting and maintaining system reliability.
Strong analytical, organizational and problem-solving skills, including the ability to manage competing priorities and resolve complex technical issues.
Excellent written and verbal communication skills, a customer-focused approach and the ability to build productive relationships with stakeholders across the business.
Must meet export control compliance requirements as a U.S. Person, as defined by 22 C.F.R. §120.15 (U.S. citizen, lawful permanent resident, asylee or refugee).

Responsibilities

Provide day-to-day support for ERP, warehouse management and related enterprise applications; troubleshoot incidents, resolve service requests and support business-critical operations.
Partner with end users in Manufacturing, Supply Chain, Finance and Operations to understand system challenges, provide technical guidance and improve the user experience.
Investigate application issues, perform root cause analysis and implement corrective actions to improve system reliability, performance and data integrity.
Support system configuration, security administration, reporting, upgrades, patches and ongoing application maintenance.
Participate in ERP and enterprise application projects, including implementations, enhancements and integrations; gather requirements and coordinate testing, deployment and post-implementation support.
Develop and maintain operational reports, dashboards, system documentation and support procedures.
Collaborate with IT colleagues, business stakeholders and external vendors to identify opportunities for automation, process improvement and greater system efficiency.