IT ERP Systems Analyst

Ontic•Creedmoor, NC

1d•Onsite

About The Position

The IT ERP Systems Analyst supports and improves the enterprise applications used to run Ontic’s manufacturing and business operations. Based onsite at the Creedmoor facility, the role works with Manufacturing, Supply Chain, Finance and Operations to maintain reliable, efficient systems aligned with business needs. The analyst supports ERP, warehouse management and related business systems, troubleshoots technical issues, improves application performance, and helps users make effective use of these systems. The role also contributes to system enhancements, integrations and projects that improve information and process flows across the business. The analyst takes ownership of application support activities and contributes to continuous improvement of the enterprise technology environment. The position requires access to U.S. export-controlled information and must meet export-control compliance requirements; a U.S. Person, as defined in 22 C.F.R. §120.15, is required.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business Administration or a related field, or equivalent practical experience.
3–5 years of experience supporting ERP systems within a manufacturing environment.
Experience supporting enterprise applications and business-critical systems, with an understanding of manufacturing, supply chain, inventory and financial business processes.
Experience developing SQL queries and working with database concepts to support troubleshooting, reporting and data analysis.
Knowledge of ERP integrations, reporting tools and application support practices, including troubleshooting and maintaining system reliability.
Strong analytical, organizational and problem-solving skills, including the ability to manage competing priorities and resolve complex technical issues.
Excellent written and verbal communication skills, a customer-focused approach and the ability to build productive relationships with stakeholders across the business.
Must meet export-control compliance requirements as a U.S. Person, as defined by 22 C.F.R. §120.15 (U.S. citizen, lawful permanent resident, asylee or refugee).

Responsibilities

Provide day-to-day support for ERP, warehouse management and related enterprise applications by troubleshooting incidents, resolving service requests and supporting business-critical operations.
Partner with end users across Manufacturing, Supply Chain, Finance and Operations to understand system challenges, provide technical guidance and improve the user experience.
Investigate application issues, perform root cause analysis and implement corrective actions to improve system reliability, performance and data integrity.
Support system configuration, security administration, reporting, upgrades, patches and ongoing application maintenance.
Participate in ERP and enterprise application projects, including implementations, enhancements and integrations; gather requirements and coordinate testing, deployment and post-implementation support.
Develop and maintain operational reports, dashboards, system documentation and support procedures.
Collaborate with IT colleagues, business stakeholders and external vendors to identify opportunities for automation, process improvement and greater system efficiency.