ERP Business Systems Analyst

Flex•Austin, TX

16h

About The Position

Flex is seeking an ERP Business Systems Analyst to support business applications and IT operations. The role focuses on ensuring that IT services, systems, and infrastructure meet business needs, including operational support and service delivery for Hybrid Cloud IT infrastructure. The analyst monitors systems for availability, capacity, and performance; participates in patch management, business continuity, and disaster recovery planning and testing; and automates manual IT operations where applicable. The position includes maintaining and improving business application systems and associated hardware, coordinating requirements and system implementations with teams and users, and troubleshooting system issues. The analyst also helps protect enterprise data across Hybrid Cloud environments and supports privacy, security, and regulatory compliance. Flex describes its workplace as respectful, inclusive, and collaborative, and encourages interested applicants to apply even if they do not meet every listed qualification.

Requirements

Bachelor’s degree or equivalent experience and training.
Typically requires 6–7 years of related experience.
Clear communication and expectation-setting skills, with mature project management capability.
Ability to build relationships with customers and other teams and lead small groups.
Collaboration skills and enthusiasm for technical challenges and operations support.
Ability to learn and adapt quickly, execute efficiently, solve problems using appropriate tools and methodologies, and work collaboratively toward team success.

Responsibilities

Prepare standard operating procedures for day-to-day maintenance of applications and underlying systems.
Proactively monitor enterprise systems to ensure they are adequately sized for changing business requirements.
Ensure appropriate backup and retention policies are in place to minimize business data loss in case of failures.
Establish communication channels and feedback mechanisms with customers, peers, and cross-functional teams.
Propose software and hardware enhancements to improve system performance and reliability.
Establish and ensure adherence to budgets, schedules, work plans, and performance requirements.
Ensure business applications are performing, scalable, usable, and available by defining help and monitoring processes, driving service-level agreements, and conducting system tests.
Research, design, code, and test new systems and system enhancements in line with IT project deliverables.
Install, configure, administer, and maintain business application systems and associated hardware in accordance with technical specifications.
Gather requirements from teams, prepare detailed program specifications, and coordinate system implementation.
Communicate with system users and vendors; investigate, troubleshoot, and resolve system problems promptly and satisfactorily.
Perform and track change management and publish team performance metrics.
Maintain the integrity and security of enterprise data across Hybrid Cloud environments in accordance with business needs and applicable privacy, security, and regulatory best practices.
Participate in patch management, IT business continuity, and disaster recovery planning and testing.
Automate manual IT operations where applicable.