ERP Business Systems Analyst

Flex•Austin, TX

10h

About The Position

Flex is seeking an ERP Business Systems Analyst in Austin, Texas, to support operational processes and procedures that ensure IT services, systems, and infrastructure meet business needs. Reporting to a manager, the role supports day-to-day service delivery for Hybrid Cloud IT infrastructure by monitoring and responding to incidents through the incident tracking system, proactively monitoring system availability, capacity, and performance, participating in patch management and business continuity and disaster recovery planning and testing, and automating manual IT operations where applicable. The analyst prepares operating procedures for application and system maintenance; monitors enterprise systems and ensures backup and retention policies help minimize data loss; and works with customers, peers, vendors, and cross-functional teams to gather requirements, resolve problems, and implement system changes. The role also supports application performance, scalability, usability, and availability through help and monitoring processes, service-level agreements, and testing. It includes researching, designing, coding, testing, installing, configuring, administering, and maintaining business applications and associated hardware. The analyst tracks change management and performance metrics, manages work plans and schedules, and safeguards enterprise data across Hybrid Cloud environments in line with business needs and privacy, security, and regulatory best practices.

Requirements

Bachelor’s degree or equivalent experience and training.
Ideally, 1–2 years of related experience.
General understanding of system architectural concepts and methodologies.
Basic troubleshooting, log analysis, and data analytics skills.
Collaboration skills and a passion for technical challenges and operations support.

Responsibilities

Prepare standard operating procedures for day-to-day maintenance of applications and underlying systems.
Proactively monitor enterprise systems for availability, capacity, performance, and appropriate sizing.
Ensure appropriate backup and data-retention policies are in place to minimize data loss in case of failures.
Establish communication channels and feedback mechanisms with customers, peers, and cross-functional teams.
Propose software and hardware enhancements to improve system performance and reliability.
Establish and ensure adherence to budgets, schedules, work plans, and performance requirements.
Define help and monitoring processes, drive service-level agreements, and conduct system tests to support application performance, scalability, usability, and availability.
Research, design, code, and test new systems and enhancements in line with IT project deliverables.
Install, configure, administer, and maintain business application systems and associated hardware in accordance with technical specifications.
Gather requirements from teams, prepare detailed program specifications, and coordinate system implementation.
Communicate with system users and vendors; investigate, troubleshoot, and resolve system problems.
Perform and track change management and publish team performance metrics.
Protect the integrity and security of enterprise data across Hybrid Cloud environments in accordance with business needs and privacy, security, and regulatory best practices.
Monitor and respond to IT infrastructure incidents through the incident tracking system.
Participate in patch management and IT business continuity and disaster recovery planning and testing.
Automate manual IT operations where applicable.