ERP Business Systems Analyst

State of Connecticut•Hartford, CT

7h•Onsite

About The Position

The State of Connecticut Office of the State Comptroller is hiring an ERP Business Systems Analyst for the Core-CT Service Delivery section’s Help Desk and Training Team. The role independently performs a range of work supporting statewide Core-CT ERP modules and functions. It provides support to users, helps troubleshoot system and application issues, contributes to testing and system changes, and assists with business process and requirements work. The analyst also supports reporting, data activities, user communication, and training development and delivery. This is a full-time position, 40 hours per week, Monday through Friday, based in Hartford, Connecticut. The position may require travel. The State of Connecticut notes professional growth and development opportunities, work/life balance, free garage parking, an on-site cafeteria, and ergonomic workspaces at the State Office Building. Applicants must be current State of Connecticut employees with at least six months of full-time or equivalent state service, subject to applicable collective bargaining provisions, and must meet the listed minimum qualifications. The role is in the Department of Administrative Services, Office of the State Comptroller, or Teachers’ Retirement Board job class; this specific opening is with the Office of the State Comptroller.

Requirements

Six years of professional experience as a business analyst operating within ERP, HCM, or financial systems. Business analyst experience is defined as liaison work between business units, technology, and support teams, interpreting organizational business needs and translating them into application and operational requirements.
Knowledge of and ability to map business processes.
Ability to use programming logic, validation testing, script writing, SQL, and other troubleshooting software.
Knowledge of PeopleSoft and/or ERP modules or functions.
Knowledge of principles and practices of public administration related to financial management, human capital management, case management, security, and/or reporting.
Knowledge of ERP system integration.
Interpersonal, oral communication, written communication, analytical, and problem-solving skills.
Ability to prepare and analyze documentation and reports; utilize ERP systems; understand how applications support state business processes; train and make presentations; gather technical information; and communicate it effectively to the appropriate source.
Applicants must be current State of Connecticut employees who have worked for the state for at least six months of full-time or full-time-equivalent service, absent applicable collective bargaining language, and meet the minimum qualifications.
Travel may be required.
College training in business administration, accounting, finance, public administration, human resources, information technology, information systems, or a closely related field may substitute for general experience at 15 semester hours per half-year, up to four years for a bachelor’s degree.
A master’s degree in public administration, business administration, human resources, information technology, information systems, or accounting may substitute for one year of general experience.
For state employees, one year as an Accountant, Human Resources Associate, Contract Analyst, Retirement and Benefits Officer, Information Technology Analyst 1, or Fiscal Administrative Officer involving work with the Core-CT ERP system may substitute for general experience.
Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may substitute for general experience.

Nice To Haves

Experience with Core-CT Financials and integration between modules.
Experience with Core-CT HCM modules and integration between modules.
Experience analyzing and resolving system issues.
Experience providing customer service in a business systems environment.
Experience creating training presentations and/or technical documentation.
Experience communicating with diverse populations, including verbal and written communication, presenting to large groups, and conducting training classes.
Experience delivering training in person and virtually.
Experience with MS Teams, including scheduling, presenting, and facilitating events.
Experience with FootPrints, Helix, or other help desk software.

Responsibilities

Support users within assigned ERP modules or functions, including through a ticket system or other communication channels.
Troubleshoot and resolve routine problems and system issues, and assist in diagnosing common application problems.
Assist with business process mapping and gathering business requirements.
Collaborate with information technology staff on technical programming requirements.
Assist with system upgrades and modifications and load data into test environments.
Test systems and perform troubleshooting analysis.
Participate in data cleanup and conversion activities.
Communicate technical information to agency users and promote understanding of relevant issues.
Develop or assist in developing reports for assigned modules and test report data for integrity and accuracy.
Assist with identifying, developing, and delivering ERP training for assigned modules or functions.
Participate in module team meetings.
May develop functional procedures and documentation and make presentations.
Perform related duties as required.
Work with module leads, specialists, and analysts to assist with testing and resolving issues.
Send Core-CT daily mail communications.
Record, modify, and publish eLearning modules using Adobe Captivate.
Deliver or assist with software training.
Participate in system activities as needed.