ERP Business Systems Analyst

Flex•Austin, TX

About The Position

Flex is seeking an ERP Business Systems Analyst in Austin, Texas, to support operational processes and procedures that ensure IT services, systems, and infrastructure meet business needs. Reporting to a manager, the role supports day-to-day operations and service delivery for Hybrid Cloud IT infrastructure by monitoring incidents, proactively monitoring system availability, capacity, and performance, participating in patch management and business continuity and disaster recovery planning and testing, and automating IT operations where applicable. The analyst supports the reliability, performance, scalability, usability, availability, integrity, and security of business applications and enterprise systems. The role involves developing operational procedures, administering and maintaining applications and associated hardware, gathering requirements, specifying and implementing systems, troubleshooting user issues, coordinating with customers, vendors, peers, and cross-functional teams, and tracking changes and performance metrics.

Requirements

Bachelor’s degree or equivalent experience and training.
Ideally, 1–2 years of related experience.
General understanding of system architectural concepts and methodologies.
Basic troubleshooting, log analysis, and data analytics skills.
Collaboration skills and enthusiasm for technical challenges and operations support.

Responsibilities

Prepare standard operating procedures for day-to-day maintenance of applications and underlying systems.
Proactively monitor enterprise systems to ensure they are appropriately sized for changing business requirements.
Ensure appropriate backup and retention policies are in place to minimize business data loss in the event of failures.
Establish communication channels and feedback mechanisms with customers, peers, and cross-functional teams.
Propose software and hardware enhancements to improve system performance and reliability.
Establish and ensure adherence to budgets, schedules, work plans, and performance requirements.
Define help and monitoring processes, define and drive service-level agreements, and conduct system tests to ensure business applications perform well and remain scalable, usable, and available.
Research, design, code, and test new systems and system enhancements in support of IT project deliverables.
Install, configure, administer, and maintain business application systems and associated hardware in accordance with technical specifications.
Gather requirements from teams, prepare detailed program specifications, and coordinate system implementation.
Communicate with system users and vendors; investigate, troubleshoot, and resolve system problems promptly and satisfactorily.
Perform and track change management and publish team performance metrics.
Maintain the integrity and security of enterprise data across Hybrid Cloud environments in accordance with business needs and privacy, security, and regulatory best practices.
Monitor and acknowledge IT infrastructure incidents through the incident tracking system.
Participate in patch management, IT business continuity, and disaster recovery planning and testing.
Program automation for manual IT operations where applicable.