ERP Business Systems Analyst

Flex•Austin, TX

About The Position

The role focuses on operational processes and procedures that ensure IT services, systems, and infrastructure meet business needs. The analyst supports day-to-day operations and service delivery for Hybrid Cloud IT infrastructure by monitoring and responding to incidents through an incident tracking system, and by proactively monitoring availability, capacity, and performance. The role also participates in patch management, IT business continuity and disaster recovery planning and testing, and automation of manual IT operations where applicable. The analyst prepares operational procedures, maintains and improves business applications and associated systems, gathers requirements across teams, and coordinates system implementation. The position supports system reliability, performance, scalability, usability, availability, data integrity, and security, while communicating with users, vendors, peers, customers, and cross-functional teams. It also involves change management, performance metrics, adherence to plans and budgets, and research, design, development, and testing of systems and enhancements.

Requirements

Bachelor’s degree or equivalent experience and training.
Ideally, 6–7 years of related experience.
Ability to set clear expectations and demonstrate mature project management.
Ability to build relationships with customers and other teams and lead small groups.
Collaboration skills and enthusiasm for technical challenges and operations support.
Ability to learn and adapt quickly, execute effectively, solve problems using best-in-class tools and methodologies, and work collaboratively toward team success.

Responsibilities

Prepare standard operating procedures for day-to-day maintenance of applications and underlying systems.
Proactively monitor enterprise systems to ensure they are appropriately sized for changing business requirements.
Ensure appropriate backup and retention policies are in place to minimize business data loss in the event of failures.
Establish clear communication channels and feedback mechanisms with customers, peers, and cross-functional teams.
Propose software and hardware enhancements to improve system performance and reliability.
Establish and ensure adherence to budgets, schedules, work plans, and performance requirements.
Ensure business applications are performant, scalable, usable, and available by defining support and monitoring processes, driving service-level agreements, and conducting system tests.
Research, design, code, and test new systems and system enhancements in line with IT project deliverables.
Install, configure, administer, and maintain business application systems and associated hardware in accordance with technical specifications.
Gather requirements from teams, prepare detailed program specifications, and coordinate system implementation.
Communicate with system users and vendors, investigate and troubleshoot problems, and resolve system issues promptly and satisfactorily.
Perform and track change management and publish team performance metrics.
Protect the integrity and security of enterprise data across Hybrid Cloud environments in accordance with business needs and industry best practices for privacy, security, and regulatory compliance.
Monitor and respond to IT infrastructure incidents through the incident tracking system.
Participate in patch management, IT business continuity, and disaster recovery planning and testing.
Automate manual IT operations where applicable.