IT Engineer - Support

The IT engineer will work in a secure, employee-focused, and highly technical environment supporting Mac endpoints, their management tools, local network, and AV infrastructure. The role requires complete Mac and macOS troubleshooting and problem-solving skills, as well as experience with identity and asset management solutions and collaboration software. The ideal candidate should have hands-on experience implementing and managing AV and telecom systems. This is an onsite role in San Francisco.

• Troubleshoot and solve Mac hardware and software issues
• Support zero-trust security architecture and suite of SaaS applications
• Scale corporate helpdesk and provide friendly and diligent customer service
• Understand identity and asset management solutions like AzureAD, Okta, Jamf, and Intune
• Familiarity with collaboration software like Google Workplace, Office 365, Slack, and the Atlassian suite
• Solve problems within the TCP/IP stack and experience with Meraki, Palo Alto, or Cisco Networks
• Implement and manage AV and telecom systems such as Google Meet, Microsoft Teams, Crestron, and related technologies.

• Complete Mac and macOS troubleshooting and problem-solving skills.
• Experience with Windows or Linux, a solid grasp of Python, Bash, or Apple Script is a plus.
• Intermediate-to-expert understanding of identity and asset management solutions like AzureAD, Okta, Jamf, and Intune (we use several of these).
• Experience with collaboration software like Google Workplace, Office 365, Slack, and the Atlassian suite.
• Experience with solving problems within the TCP/IP stack, bonus if you have worked with Meraki, Palo Alto, or Cisco Networks.
• Hands-on experience implementing and managing AV and telecom systems such as Google Meet, Microsoft Teams, Crestron, and related technologies.