Account Engineer, London

We are seeking an engineer to join our Success team at OpenAI. In this role, you will collaborate directly with our strategic enterprise accounts, providing dedicated technical support and solving complex problems. Your expertise in programming with Python and/or Javascript will be essential as you answer technical questions, deliver custom solutions, and contribute to our open-source resources. Additionally, you will build strong relationships with our customers to ensure the success of their applications. If you have a humble attitude, a desire to help others, and the ability to prioritize and multitask, you will thrive in this role.

• Serve as the dedicated technical resource and advocate for our most important API customers.
• Answer technical questions from customers about the API platform’s operation, deployment, integration, and use.
• Deliver custom solutions and prototypes that help accelerate a customer’s time to value.
• Participate in monthly on-call shifts to triage issues for our most important API customers.
• Scale the Account Engineering function through codifying common answers to questions and implementing efficiency gains.
• Contribute to our open-source developer and enterprise resources.
• Provide ad hoc pre-sales engineering support.
• Build strong relationships with our customers’ leaders and operators to ensure their application’s success.
• Use your expertise in programming with Python and/or Javascript.

• 2+ years of software engineering and application development experience
• Bachelor's degree in Computer Science or similar field
• Experience building and/or delivering prototypes on top of API platforms
• Strong programming skills in Python and/or Javascript
• Ability to answer technical questions and provide support for API platform operation, deployment, integration, and use
• Capability to deliver custom solutions and prototypes to accelerate customer's time to value
• Willingness to participate in monthly on-call shifts for issue triage
• Ability to scale the Account Engineering function through codifying common answers and implementing efficiency gains
• Contribution to open-source developer and enterprise resources
• Ad hoc pre-sales engineering support
• Building strong relationships with customers' leaders and operators for application success
• Humble attitude, eagerness to help others, and willingness to acquire missing knowledge for team and customer success
• Ability to handle frequent context switching and work on multiple projects with expansive ownership
• Strong prioritization skills

• Private medical insurance covering 100% of premiums for employees and their dependents
• Pension plan with 4% employer contribution
• 52 weeks’ maternity leave and 20 weeks parental leave
• Unlimited time off
• Annual learning & development stipend (£1,200 per year)