IT Desktop 1 (5923)

Brockton Neighborhood Health Center•Brockton, MA

About The Position

The IT Desktop 1 provides desktop support to health center staff, maintains and upgrades users’ PCs and software, performs maintenance and repairs, handles user moves, adds, and changes, and trains PC users. The role is the initial point of contact for user support issues submitted through the help line and email. It also assists the Systems Administrator with system administration and network maintenance for the health center’s information systems. The position reports to the IT Manager. Responsibilities include first-level support for user applications; PC maintenance and deployment, including spare-parts inventory and coordinating replacements through vendors; setting up new users and providing network orientation; training users on software; printer maintenance; assisting with system and network tasks; maintaining desktop hardware and software inventories and IT documentation; helping update the health center’s website and intranet; and keeping current with desktop systems and hardware developments. Additional duties may be assigned.

Requirements

1–2 years of desktop support experience.
Technical experience with Microsoft Windows 11 and Microsoft Office M365.
Basic Active Directory knowledge.
Basic network troubleshooting, including networked and wireless connectivity issues.
Proficient organizational, analytical, written, and oral communication skills.
Ability to function under stress, maintain confidentiality, adapt to change, and work well with a diverse group.
Able to sit at a desk for long periods, walk between health center sites in all kinds of weather, lift minor computer equipment, and meet visual and hearing demands.

Nice To Haves

A+, MSTS, or MCSA certification.

Responsibilities

Provide first-level desktop support for user applications and serve as the initial point of contact for user support issues through the help line and email.
Maintain, upgrade, repair, and deploy user PCs; maintain spare parts inventory and coordinate replacements through vendors.
Perform user moves, adds, and changes.
Set up new users and provide network orientation.
Train users on PC and software applications.
Perform general printer maintenance.
Assist the Systems Administrator with system administration, system tasks, and network maintenance.
Maintain inventories of desktop hardware and software.
Maintain IT department documentation and the Knowledgebase.
Assist with updates to the health center’s website and intranet.
Maintain knowledge of developments in desktop systems and hardware.
Fulfill additional duties as assigned.