IT Desktop 1
About The Position
The IT Desktop 1 provides desktop support to health center staff, maintains and upgrades users’ PCs and software, and performs PC maintenance and repairs. The role handles user moves, adds, and changes; provides PC and software training; and assists the Systems Administrator with system administration and network maintenance. It is the initial point of contact for user support issues through the Help Line and email and reports to the IT Manager. The position is based at 63 Main Street in Brockton, Massachusetts, and is full-time. The stated hourly salary range is $26.35–$37.20. Compensation is based on factors including relevant experience, education, and training. The role requires 1–2 years of desktop support experience and technical familiarity with Microsoft Windows 11, Microsoft Office M365, basic Active Directory, and basic network troubleshooting. The employee must be able to sit at a desk for long periods, walk between health center sites in all kinds of weather, and lift minor computer equipment. Occasional night and weekend hours may be required.
Requirements
- 1–2 years of desktop support experience.
- Technical experience with Microsoft Windows 11.
- Technical experience with Microsoft Office M365.
- Basic Active Directory knowledge.
- Basic network troubleshooting, including networked and wireless connectivity issues.
- Proficient organizational, analytical, written, and oral communication skills.
- Ability to function under stress, maintain confidentiality, adapt to change, and work well with a diverse group.
- Ability to sit at a desk for long periods, walk between health center sites in all kinds of weather, and lift minor computer equipment.
- Visual acuity sufficient for frequent reading and hearing acuity sufficient for conversation, with or without audio devices.
Nice To Haves
- A+, MSTS, or MCSA certification.
Responsibilities
- Provide first-level desktop support for all user applications and serve as the initial point of contact for support issues via the Help Line and email.
- Maintain, upgrade, repair, and perform maintenance on users’ PCs and software.
- Maintain a spare-parts inventory, coordinate replacements through vendors, and deploy new PCs.
- Perform user moves, adds, and changes.
- Set up new users and provide network orientation.
- Train users on PC use and various software applications.
- Perform general printer maintenance.
- Assist the Systems Administrator with system administration, system tasks, and network maintenance.
- Maintain an inventory of desktop hardware and software.
- Maintain IT department documentation and the Knowledgebase.
- Assist with updates to the health center’s website and intranet.
- Keep informed about developments in desktop systems and hardware.
- Fulfill additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
