IT Desktop Technician
About The Position
An industry-leading technology and media company is seeking an experienced IT Desktop Support Technician to join its onsite support team in Midtown Manhattan. The role provides hands-on Level 2 and Level 3 desktop support in a professional corporate environment, assisting end users with hardware, software, device management, conferencing, and business applications. The position supports approximately 900–1,000 users, with occasional support across a broader ecosystem of more than 2,000 users, as part of a collaborative field support team of approximately 10 technicians. The position is based in Midtown Manhattan, New York, and is fully onsite Monday through Friday for 40 hours per week. It is a contract-to-hire role. The pay range is $30.00–$40.00 per hour; individual compensation depends on qualifications, skills, experience, job knowledge, geographic location, internal equity, and other job-related factors. Eligible temporary-role benefits may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.
Requirements
- 4–5 years of relevant desktop or IT support experience.
- Strong Windows hardware and software troubleshooting skills.
- Experience with Intune, Autopilot, and Azure AD / Entra ID.
- Experience with laptop imaging, deployment, and device lifecycle support.
- Strong customer service and communication skills.
- Professional, polished demeanor and ability to provide white-glove, in-person support.
- Must be comfortable working onsite in Midtown Manhattan five days per week.
Nice To Haves
- Prior experience supporting mobile devices, telecom, or AV systems; training will be provided.
Responsibilities
- Provide Level 2 and Level 3 desktop and end-user support for hardware, software, and application issues.
- Support business applications used by finance, tax, and accounting teams, including Bloomberg terminals.
- Handle new-hire technology setups, laptop deployments, device refreshes, and ongoing device lifecycle support.
- Image, configure, and deploy laptops using Microsoft Intune, Autopilot, and Azure AD / Entra ID.
- Provide limited support for legacy SCCM imaging processes.
- Perform onsite moves, adds, and changes (MAC) and other hands-on desktop support.
- Deliver professional, white-glove support to employees in a corporate office environment.
- Support Logitech Microsoft Teams Rooms (MTR) and assist with conference room setup and troubleshooting.
- Assist with mobile devices, telecom, and AV systems as needed.
Benefits
- Medical, dental, and vision coverage
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
