IT Desktop Support Technician
About The Position
TEKsystems is recruiting multiple IT Desktop Support Technicians for a client’s Desktop Support team in Brook Park, Ohio. This opportunity is presented as suitable for candidates with varying levels of IT support experience, including people looking to build on an internship or IT degree and grow their IT careers. Previous Helpdesk, Desktop Support, or PC Technician experience is preferred, and IT certifications are desirable. The role is contract-to-hire and first shift, and is fully onsite. The technician diagnoses and resolves hardware and software incidents across Windows and Mac operating systems and a range of applications. Work includes replacing and deploying computers, installing and configuring equipment, supporting printers and other peripherals, recording and documenting requests in the IT service desk system, and providing customer service. The position offers a stated pay range of $16.00–$17.00 per hour. Medical, dental, and vision benefits are offered from day one; additional benefits may be available subject to eligibility and applicable plan terms.
Requirements
- Previous Helpdesk, Desktop Support, or PC Technician experience is preferred.
- IT certifications are desirable.
Nice To Haves
- Previous Helpdesk, Desktop Support, or PC Technician experience.
- IT certifications, including CompTIA certifications.
Responsibilities
- Diagnose and resolve software and hardware incidents, including Windows and Mac operating systems and a range of software applications.
- Swap laptops and desktops and deploy Windows 10 and Windows 11.
- Re-image Windows 11 onto machines currently running Windows 10.
- Assist users with logged IT-related incidents when called upon.
- Take ownership of issues, analyze problems, implement temporary or permanent fixes to restore service, and escalate incidents to other support teams when necessary.
- Accurately record, update, and document requests using the IT service desk system.
- Install and configure new IT equipment.
- Resolve incidents and upgrade different types of software and hardware.
- Resolve incidents involving printers, copiers, and scanners.
- Provide a high level of customer service and treat customers efficiently and appropriately.
Benefits
- Medical, dental, and vision benefits offered from day one.
- Critical illness, accident, and hospital coverage may be available, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions may be available, subject to eligibility.
- Voluntary life and AD&D insurance for employees and dependents may be available, subject to eligibility.
- Short- and long-term disability coverage may be available, subject to eligibility.
- Health Spending Account (HSA) may be available, subject to eligibility.
- Transportation benefits may be available, subject to eligibility.
- Employee Assistance Program may be available, subject to eligibility.
- Time off or leave, including PTO, vacation, or sick leave, may be available, subject to eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
