IT Computer Technician

Goodwill Industries of Southwest Florida • Tice, FL

11d • Onsite

About The Position

Goodwill Southwest Florida is seeking a versatile, technically skilled IT Computer Technician to install, maintain, troubleshoot, and upgrade computer hardware, software, and peripheral equipment. The position makes recommendations regarding hardware and software acquisitions and provides general technical support, including assembly, configuration, and maintenance of electronics and computer equipment. It also ensures donated electronics are processed efficiently. Other related duties may be assigned.

The role may involve nights and weekends as a normal part of the job. It occasionally involves exposure to extreme atmospheric conditions, including temperature, noise, fumes, and dust. A personal vehicle is required for use during working hours when a company vehicle is unavailable; mileage reimbursement applies, and the employee must be insurable under the company's motor vehicle policy.

Requirements

• Bachelor's degree in computer science, or an equivalent combination of education and experience sufficient to perform the essential duties successfully.
• Knowledge of computer hardware, software, peripherals, network systems, and procedures for installing, configuring, upgrading, troubleshooting, and repairing them.
• Knowledge of Windows Server environments.
• Ability to install, configure, assemble, and repair computers, monitors, network infrastructure, and peripherals such as printers.
• Working knowledge of PCs and the ability to identify computer components.
• Working knowledge of operating systems and other relevant software programs.
• Working knowledge of complex networking systems.
• Ability to implement security policies and procedures and instruct users about them.
• Ability to use initiative and independent judgment within established guidelines and procedures.
• Ability to organize work, set priorities, and meet critical time deadlines.
• Ability to communicate effectively with coworkers, subordinates, superiors, the public, and representatives of public and private organizations.
• Ability to present information effectively in one-on-one and small-group situations to program participants and associates.
• Ability to maintain attention to detail despite interruptions.
• Visual acuity to read printed materials and a computer screen.
• Ability to frequently lift and carry up to 40 pounds individually, seeking assistance for heavier items.
• Must be insurable under the company's motor vehicle policy if required to use a personal vehicle for work.
• Nights and weekends are a normal part of the job.

Nice To Haves

• CompTIA A+, Network+, or Security+ certification.

Responsibilities

• Install, configure, and maintain operating systems and software.
• Assemble and configure computers, monitors, and peripherals such as printers and scanners; pull cables and rewire or direct the rewiring of cables for new installations as required.
• Assist in updating and maintaining Business Continuity and Disaster Recovery plans.
• Troubleshoot computer systems, hardware, software, and peripheral equipment; make repairs and corrections where required.
• Perform electronic data destruction by wiping hard drives.
• Serve as a technical resource for equipment and data problems.
• Recommend hardware and software acquisitions, assess users' needs, and provide justification for equipment and services.
• Assist with planning, design, research, and acquisition of new or upgraded hardware and software systems; maintain current knowledge of hardware, software, and network technology and recommend modifications as necessary.
• Train diverse populations, including staff and program participants.
• Monitor supplies and equipment and notify the supervisor of departmental needs in a timely manner.
• Follow company and department policies and applicable state and federal laws.
• Provide excellent customer service.
• Use a personal vehicle during working hours when a company vehicle is unavailable; mileage reimbursement applies.
• Perform other duties as required or directed.

Benefits

• Medical, dental, and vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement
• Mileage reimbursement when a personal vehicle is used for work because a company vehicle is unavailable

What This Job Offers

• Job Type: Full-time