IT Computer Technician

Goodwill Industries of Southwest Florida • Fort Myers, FL

10d • Onsite

About The Position

Goodwill Southwest Florida is seeking a versatile, technically skilled IT Computer Technician to install, maintain, troubleshoot, and upgrade computer hardware, software, and peripheral equipment. The role makes recommendations regarding hardware and software acquisitions and performs general technical support functions, including assembling, configuring, and maintaining electronics and computer equipment. It also ensures donated electronics are processed efficiently and includes other related duties as assigned.

The position is based at 5100 Tice Street, Fort Myers, Florida. Nights and weekends are a normal part of the job. The employee may be exposed to extreme atmospheric conditions, including temperature, noise, fumes, and dust. A personal vehicle is required during working hours if a company vehicle is unavailable; mileage reimbursement applies. The employee must be insurable under the company's motor vehicle policy.

Requirements

• Bachelor's degree in computer science, or an equivalent combination of education and experience sufficient to successfully perform the essential duties.
• Knowledge of computer hardware, software, and peripherals, including CPUs, servers, monitors, cables, network systems, printers, plotters, and modems.
• Knowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware, and peripherals.
• Knowledge of a Windows Server environment.
• Ability to install, configure, assemble, and repair computers, monitors, network infrastructure, and peripherals.
• Working knowledge of PCs and the ability to identify computer components appropriately.
• Working knowledge of operating systems and other relevant software programs.
• Working knowledge of complex networking systems.
• Ability to implement and instruct users on security policies and procedures.
• Ability to use initiative and independent judgment within established guidelines and procedures.
• Ability to organize work, set priorities, and meet critical time deadlines.
• Ability to communicate effectively with coworkers, subordinates, superiors, the public, and representatives of public and private organizations.
• Ability to present information effectively in one-on-one and small-group situations to program participants and associates.
• Ability to maintain attention to detail despite interruptions.
• Visual acuity to read printed materials and a computer screen.
• Ability to frequently lift and carry up to 40 pounds individually, seeking assistance for heavier items.
• Must be insurable under the company's motor vehicle policy.
• Must use a personal vehicle during working hours if a company vehicle is unavailable.

Nice To Haves

• CompTIA A+ certification.
• CompTIA Network+ certification.
• CompTIA Security+ certification.

Responsibilities

• Install, configure, and maintain operating systems and software.
• Assemble and configure computers, monitors, printers, scanners, and other peripherals; pull cables and rewire or direct rewiring for new installations.
• Assist with updating and maintaining Business Continuity and Disaster Recovery plans.
• Troubleshoot computer systems, hardware, software, and peripheral equipment; make repairs and corrections as required.
• Perform electronic data destruction by wiping hard drives.
• Serve as a technical resource for equipment and data problems.
• Recommend hardware and software acquisitions, assess user needs, and provide justification for equipment and services.
• Assist with planning, designing, researching, and acquiring new or upgraded hardware and software systems.
• Maintain current knowledge of hardware, software, and network technology and recommend modifications as necessary.
• Train staff, program participants, and other diverse populations.
• Monitor supplies and equipment and notify the supervisor of departmental needs in a timely manner.
• Follow company and department policies and applicable state and federal laws.
• Provide excellent customer service.
• Perform other duties as required or directed.

Benefits

• Medical, dental, and vision insurance.
• 403(b) retirement plan.
• Paid time off (PTO) and paid holidays.
• Employee Assistance Program.
• Employee discounts.
• Tuition reimbursement.
• Mileage reimbursement applies when a personal vehicle is used because a company vehicle is unavailable.

What This Job Offers

• Job Type: Full-time