Computer Support Technician

Resource Management Concepts•Hill Air Force Base, UT

20h•Onsite

About The Position

Resource Management Concepts, Inc. (RMC) is hiring a Computer Support Technician to support a customer at Hill AFB in Ogden, Utah. This full-time, on-site position is contingent upon contract award or position availability. The technician assists the government with Tier 1 or Tier 2 hardware, software, and service support for personal computers and associated peripherals. Work includes troubleshooting and resolving issues, deploying and imaging workstations, installing operating systems and software, supporting desktop and printer malfunctions, resolving connectivity issues, moving equipment, and setting up meeting rooms. The technician also responds to help desk tickets and provides first-line assistance with customers’ administrative and technical problems, either at the customer’s desk or remotely. Support issues are documented, assigned, investigated, resolved, reported, and tracked through completion using a documented process. Issues that cannot be resolved locally are elevated to the appropriate organization. The role supports end users, manages peripheral and mobile devices, maintains desktop standards, supports small and niche applications, documents assets and support activity, and coordinates with vendors and IT staff as needed.

Requirements

Knowledge of Microsoft Windows operating systems.
Knowledge of PC hardware and mobile devices.
Experience installing and maintaining personal computer hardware.
Knowledge of basic information technology terminology, such as IP addresses.
Ability to provide customer service in person, using remote-control technologies, and over the telephone.
Ability to troubleshoot and repair personal computer hardware and software.
Ability to troubleshoot local and network printers and perform root-cause analysis.
Ability to troubleshoot end-user network access.
Experience with PC and peripheral deployment and imaging.
Ability to work independently with occasional supervision.
Must be able to obtain Security+ or an equivalent certification within three months of hire.
An active DoD Secret clearance is required to start; selected applicants may be subject to a security investigation and must meet eligibility requirements for access to classified information.

Responsibilities

Provide Tier 1 or Tier 2 hardware, software, and service support for personal computers and associated peripheral devices.
Respond to help desk tickets and provide first-line assistance with administrative and technical problems, in person or remotely.
Document, assign, troubleshoot, resolve, report, and track end-user information system issues through completion; escalate issues that cannot be resolved locally.
Support personal computer, laptop, and mobile device operations and resolve end-user problems.
Maintain proper working operation of peripheral devices, including printers, plotters, fax machines, scanners, and all-in-one devices.
Ensure client software operates effectively.
Install and test personal computers, printers, and other peripheral devices.
Set up mobile devices for customer use and provide related technical support.
Configure operating systems and application software.
Perform password resets and, where applicable, use tools to create user accounts and assign passwords and access rights.
Support laptop and peripheral-device utilization policies and enforce desktop standards.
Manage multimedia devices in staff meeting rooms.
Perform station network cabling.
Provide system support for small and niche applications.
Assist with asset lifecycle management, including acquisition, deployment, and obsolete-equipment processing.
Document and track support activity and maintain equipment and software records as necessary.
Consult with vendors and IT staff, act as a liaison, and coordinate meetings as needed.
Track and dispatch issues to others.
Provide guidance to less-experienced personnel.
Perform operating system imaging.