COMPUTER SUPPORT TECHNICIAN III - 55007534

State of Florida•Bartow, FL

8d•$47,293 - $61,203•Onsite

About The Position

The Computer Support Technician III works in Transportation Support within the Florida Department of Transportation’s Office of Information Technology. The position ensures the reliability and functionality of IT equipment and services supporting agency operations, communication, and productivity. The role provides advanced technical support for computers, peripherals, software, and specialized applications; resolves service tickets; participates in technology projects and statewide teams; and offers technical leadership, training, and mentoring to other technicians. The position is based at FDOT District 1, 801 N. Broadway, Bartow, Florida 33830.

Requirements

High school diploma or equivalent and three years of work experience installing, maintaining, and providing advanced technical support for workstation hardware, including at least one year leading information technology projects; OR three years of customer service and advanced technical support experience with Microsoft Office 365 and Windows 7 or later; OR qualifying workstation training certifications may substitute for one year of experience; OR an associate or bachelor’s degree in Computer Science, Information Technology, or a closely related field, plus one year of workstation hardware installation, maintenance, and technical support experience.
Advanced knowledge of Microsoft products, including operating systems, Office Suite, and Outlook in a network environment.
Advanced knowledge of computer software, hardware, and firmware in personal computer and LAN/WAN environments.
Skill installing and providing technical support for software applications, operating systems, and personal computer hardware.
Ability to perform advanced troubleshooting on computers from various manufacturers.
Ability to plan, organize, manage, and track projects.
Ability to communicate effectively verbally and in writing.
Ability to read, understand, and comply with Department policies, procedures, guidelines, and desktop standards.
Ability to mentor, train, and support other technicians.
Ability to lift 50 pounds and stoop, climb a ladder, squat, push, crawl, and bend in all types of weather.
Must be a U.S. citizen or lawfully authorized alien worker; visa sponsorship is not available.

Nice To Haves

Applicants with SCCM experience are preferred.
Workstation training certifications such as CompTIA A+, CompTIA Net+, and MCDST may substitute for one year of experience.

Responsibilities

Perform advanced troubleshooting to determine the cause of computer and technology problems.
Install and configure personal computers and peripheral equipment, install and upgrade software, apply patches, and provide advanced technical support within specified time frames.
Work with staff on issues outside their areas of responsibility and provide Tier III support to other technicians as needed.
Oversee, coordinate, or participate in projects such as computer replacement, memory upgrades, and operating system upgrades.
Monitor the Service Desk queue and resolve assigned support tickets; document work performed and resolutions.
Identify, analyze, and resolve problems using troubleshooting tools and techniques, teamwork, and customer communication.
Provide support for Microsoft operating systems, Microsoft Office Suite, and other commercial or Department-developed applications.
Participate in statewide teams, contribute relevant facts to decision-making, support team goals, and share information with Office of Information Technology staff.
Install, maintain, and support specialized software applications; research and test assigned hardware and software applications.
Create and maintain detailed technical documentation, including software installation guidelines and troubleshooting processes.
Provide hardware and software training, professional development, technical leadership, and mentoring for other technicians.
Provide audio-visual and video-conference support, including reserving, setting up, and troubleshooting equipment.
Drive a State-owned or leased vehicle to perform job duties if expected.