Computer Support Technician

Resource Management Concepts, Inc.•Hill Air Force Base, UT

1d•$75,000 - $95,000•Onsite

About The Position

Resource Management Concepts, Inc. (RMC) is hiring a Computer Support Technician to support its customer at Hill AFB in Ogden, Utah. This is a full-time, on-site position contingent upon contract award or position availability. The selected applicant will assist the government with Tier 1 and Tier 2 support for personal computers and associated peripheral devices, including troubleshooting, problem resolution, workstation deployment, operating system installation and imaging, hardware and software malfunctions, printer issues, installations, connectivity problems, equipment moves, and meeting-room setup. The technician will respond to help desk tickets and provide first-line assistance with customers’ administrative and technical problems, either at their desks or remotely. They will document, assign, troubleshoot, resolve, report, and track end-user information-system issues through completion, escalating issues to the appropriate organization when they cannot be resolved locally. The role also involves supporting end users’ computers, laptops, and mobile devices; maintaining peripheral devices and client software; configuring operating systems and applications; supporting accounts and access rights; managing meeting-room multimedia equipment; providing basic application and network support; and assisting with IT asset lifecycle activities. The position requires an active DoD Secret clearance at the start of employment. The successful applicant must obtain Security+ or an equivalent certification within three months of hire. RMC describes opportunities for training, certification, education, and career development, and offers tuition assistance and paid relocation assistance. The position’s stated annual salary range is $75,000 to $95,000.

Requirements

Knowledge of Microsoft Windows operating systems.
Knowledge of PC hardware and mobile devices.
Experience installing and maintaining personal computer hardware.
Knowledge of basic information technology terminology, such as IP addresses.
Ability to provide customer service in person, using remote-control technologies, and over the telephone.
Ability to troubleshoot and repair personal computer hardware and software.
Ability to troubleshoot local and network printers and perform root-cause analysis.
Ability to troubleshoot end-user network access.
Experience with PC and peripheral deployment and imaging.
Ability to work independently with occasional supervision.
Must obtain Security+ or an equivalent certification within three months of hire.
Active DoD Secret clearance required to start; must meet eligibility requirements for access to classified information and may be subject to a security investigation.

Responsibilities

Provide Tier 1 or Tier 2 support for personal computers and associated peripheral devices.
Troubleshoot and resolve workstation, operating system, desktop hardware and software, printer, connectivity, and equipment-move issues.
Install and re-image operating systems and deploy workstations.
Respond to help desk tickets and provide first-line administrative and technical support in person or remotely.
Document, assign, troubleshoot, resolve, report, and track end-user information-system issues to completion; escalate issues that cannot be resolved locally.
Support personal computers, laptops, and mobile devices to resolve problems and maintain proper operation.
Maintain and support peripheral devices, including network printers, plotters, fax machines, scanners, and all-in-one devices.
Ensure client software operates effectively.
Install and test personal computers, printers, and other peripheral devices.
Set up mobile devices and provide technical support for related issues.
Configure operating systems and application software.
Perform password resets and, as applicable, use tools to create user accounts and assign passwords and access rights.
Support laptop and peripheral-device utilization policies and enforce desktop standards.
Manage multimedia devices in staff meeting rooms.
Perform station network cabling.
Provide system support for small and niche applications.
Assist with asset lifecycle management, including acquisition, deployment, and obsolete-equipment processing.
Document and track support activity and maintain equipment and software records as needed.
Coordinate with vendors and IT staff and arrange meetings as needed.
Track issues, including dispatching issues to others.
Provide guidance to less-experienced personnel.
Perform operating system imaging.