Computer Technician III

Caelum Research Corporation•Fort Bliss, TX

10d•Onsite

About The Position

The Computer Technician III provides deskside IT support at Fort Bliss, installing, configuring, repairing, and maintaining computer hardware, software, configurations, peripherals, and related systems. The role resolves Tier I–III incidents, diagnoses malfunctions, restores equipment to working order, performs operational checks and preventive maintenance, and demonstrates repaired equipment to users. It also supports networking, servers, video teleconferencing systems, Active Directory functions when assigned, asset management, and security vulnerability remediation. The position requires a Secret security clearance and specified technical certifications. Education and experience requirements vary by degree level and field of study.

Requirements

Secret security clearance.
Required certification: Computing Environment certification.
Required certification: Security+ or equivalent DoD Directive 8570.1 IAT II, or A+/Network+ or equivalent DoD Directive 8570.1 IAT I.
Technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals; diagnosing malfunctions; restoring equipment; performing operational checks; and replacing defective parts and assemblies.
Basic knowledge of networking concepts, including cable making and repair, IP address schema, and LAN implementation and configuration.
Some experience with video teleconferencing systems.
Proficiency with antivirus software and configuration.
One of the following education and experience combinations: High School/GED and at least 7 years of experience; an associate degree in a directly related field and at least 5 years; a bachelor's degree in a non-directly related field and at least 5 years; a bachelor's degree in a directly related field and at least 3 years; or a master's degree in a directly related field and at least 1 year.
Relevant education must be in an IT discipline related to the assigned program area, such as Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, or Computer Forensics/Security.

Responsibilities

Install, configure, repair, and maintain software, hardware, configurations, peripherals, applications, computer systems, and office equipment.
Isolate equipment, system, and software malfunctions; restore failed equipment to good working order; conduct operational checks; and replace defective parts and assemblies.
Perform Tier I–III deskside incident resolution for workstations, printers, and peripheral devices.
When selected for the function, manage Active Directory tasks by approving systems for reimage or wipe and moving them to the correct active or deleted system OU.
Ensure computer systems are properly set up and operating so end users can accomplish business tasks.
Use diagnostic and help desk request-tracking tools and provide remote and in-person, hands-on desktop support.
Assist with network hardware, servers, and software installation, troubleshooting, and support.
Assist with IT asset management and inventory.
Assist with security vulnerability remediation.
Configure and support antivirus software.
Demonstrate repaired equipment to users.
Work as a team member on the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications.
Perform repairs, operational checks, and preventive maintenance on computer systems, related systems, and office equipment.
Work with System Administrators to maintain the network.
Perform other duties as required, including closely related tasks, responding to changes in schedules or locations, supporting other ITSS contract sections, and participating in formal, on-the-job, and cross-training.