Computer Operator III
About The Position
General Dynamics Information Technology (GDIT) is seeking a Computer Operator III to serve as a first point of contact for IT problem resolution for the Department of the Navy Enterprise Service Desk (NESD). The role supports customers by researching technical issues, identifying answers, and providing information or alternative solutions. It diagnoses and resolves application issues, provides appropriate solutions and timely incident resolution, and escalates issues when needed to support customer satisfaction. Support is provided through phone, email, chat, web forms, enterprise ITSM, and other available communication methods. The position works in a structured, 24 x 7 help desk environment and requires willingness to work any full-time shift. The role is hybrid and based in Bossier City, Louisiana. No travel is required. The likely hourly rate is $26.44–$35.78; actual compensation may vary based on experience, geographic location, and contractual requirements. The hiring process includes identity verification using biometrics and artificial intelligence. Candidates are expected to be on camera during virtual interviews, and GDIT may take a picture to verify identity and prevent fraud.
Requirements
- High school diploma or equivalent.
- At least 2 years of related experience.
- Intermediate-level technical experience with software.
- Experience providing support via remote tools.
- Demonstrated root-cause analysis skills.
- Must be willing and able to obtain and maintain a SECRET government clearance.
- Must be willing and able to obtain an ITIL or HDI certification within 90 days of hire.
- Must be willing and able to work and adhere to any full-time shift in a structured, 24 x 7 help desk environment.
- U.S. citizenship is required.
Nice To Haves
- Experience analyzing and troubleshooting military software systems.
- Experience with Navy applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), NMCI/Nautilus Networks and devices, SPIDER, or Computer Network Defense – Ashore/Afloat.
Responsibilities
- Assist and support end users with technical issues and questions about specialized Navy software systems and applications through phone, email, chat, web forms, and other communication channels.
- Apply basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems, investigate causes, recommend solutions, or escalate tickets according to established SOPs, work instructions, and knowledge articles.
- Thoroughly document requests and incidents according to business processes and standard operating procedures.
- Document detailed, specific work notes about customer interactions.
- Provide case status updates to management and end users according to service-level guidelines.
- Maintain courteous customer service at all times.
- Communicate with customers across a range of technical and non-technical skill levels.
Benefits
- Medical plan options, some with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- 401(k) plan with pre-tax and post-tax contribution options and a company match.
- Full flex work weeks where possible.
- Paid time off plans, including vacation, sick and personal time.
- Paid holidays.
- Paid parental leave.
- Military leave.
- Bereavement leave.
- Jury duty leave.
- Short- and long-term disability benefits.
- Life insurance.
- Accidental death and dismemberment coverage.
- Personal accident insurance.
- Critical illness insurance.
- Business travel and accident insurance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
