IT Computer Technician

Chileda Institute•La Crosse, WI

About The Position

Chileda's mission is to improve the quality of life for individuals with cognitive and behavior challenges. Its Information Technology Department is responsible for the security and functionality of campus networks and technology. Under the direction of the Director of IT, the IT Computer Technician works with staff, clients, and families to resolve residential and educational technology issues. The role focuses on fundamental technology troubleshooting, inventory maintenance, account creation and training, tier-one help desk tickets, and support for other IT projects. This is a full-time position, 40 hours per week, primarily scheduled between 10:00 a.m. and 6:30 p.m., Monday through Friday. Work is primarily performed in an office, with support provided in offices and residential houses across campus. Occasional offsite work may be needed at the Chileda Development & Learning Center, Adult Family Home, or Shine building.

Requirements

Working knowledge of business productivity applications, including Adobe Creative Cloud, Microsoft Office, Canva, and Edge.
Working knowledge of Windows 11, iOS, macOS, Android OS, and ChromeOS.
Familiarity with mobile and remote device management tools.
Willingness to solve complicated problems and recognize when additional support is needed.
Analytical skills to understand problems and document solutions.
Team-oriented attitude and ability to help departments meet their goals.
Strong communication, interpersonal, and relationship-building skills.
Ability to manage and account for time while prioritizing numerous tasks.

Nice To Haves

Associate's or bachelor's degree in a technology-related field, or current enrollment in such a program.
PC and network certifications.

Responsibilities

Install or reinstall core applications, including Microsoft Office, antivirus clients, VPN software, and other office software.
Troubleshoot and resolve reported user problems, or create higher-level help desk tickets when needed.
Help maintain FAQs and new-user training documentation, and provide ongoing technical support to staff, clients, and families.
Analyze problems and events to identify underlying trends, issues, and threats.
Protect departmental information by keeping it confidential and cautioning users about unsafe practices.
Create door cards for new staff with needed access.
Create accounts for incoming staff and students and disable accounts for those leaving.
Support login issues and oversee the proper transition of hardware and phone extensions.
Maintain an accurate, up-to-date inventory of technology assets.
Assist with testing, evaluating, and reviewing technology solutions for Chileda.
Perform other duties assigned by the supervisor and department heads.