Building Computer Technician

Moorhead School District 152•Moorhead, MN

10d

About The Position

This 12-month position is assigned to district secondary buildings and provides building personnel with assistance in using technology. The technician supports a 1-to-1 Chromebook program that allows students to take devices offsite, including frequent interactions with students reporting Chromebook issues and written or verbal contact with parents or guardians as needed. The position troubleshoots, connects, and configures wired and wireless devices on a data network using VLAN topology; repairs workstation hardware, including student Chromebooks; performs basic configuration of network laser printers; and provides Tier 1 support for classroom audiovisual systems, including LCD projectors, flat-panel displays, sound-field audio reinforcement systems, and telephone handsets. The technician monitors staff and student user accounts and troubleshoots single sign-on connectivity to software applications as required. The role also maintains network integrity, installs, tests, and troubleshoots client-specific application software, maintains and monitors client workstations, supports other building equipment, and performs technical help desk functions. Help desk requests come by email, trouble ticket, and phone from staff, students, and occasionally students’ parents or guardians. The technician provides customer service, supports computerized testing, and assists building technology staff and other district personnel. Applicants must submit a cover letter, resume, and three references.

Requirements

Submit a cover letter, resume, and three references.

Responsibilities

Assist building personnel with the use of technology.
Support the 1-to-1 Chromebook program, including devices taken offsite.
Troubleshoot, connect, and configure wired and wireless devices on the data network using VLAN topology.
Repair workstation hardware, including student Chromebooks.
Perform basic configuration of network laser printers.
Provide Tier 1 support for classroom audiovisual systems, including LCD projectors, flat-panel displays, sound-field audio reinforcement systems, and telephone handsets.
Monitor staff and student user accounts and troubleshoot single sign-on connectivity to software applications.
Perform general maintenance to maintain network integrity.
Install, test, and troubleshoot client-specific application software.
Maintain and monitor client workstations.
Maintain and support other building equipment.
Perform help desk functions by responding to email, trouble tickets, and phone calls from staff, students, and occasionally parents or guardians.
Provide customer service and support.
Support computerized testing.
Provide support to building technology staff and other district personnel.
Interact with students reporting Chromebook issues and communicate with parents or guardians about the 1-to-1 device program as needed.