IT Communication Infrastructure Technician II - WashU IT

Washington University in St Louis • University City, MO

7d

About The Position

Under moderate supervision, the IT Communication Infrastructure Technician II is part of a team responsible for deploying and maintaining the University’s voice and data telecommunications cable infrastructure. This infrastructure supports wired and wireless networks, the University CATV plant, and cellular and public safety distributed antenna systems. The technician assists other technicians with daily operational work, projects, technical tasks, and troubleshooting. The role also supports IT projects and provides 24x7x365 response to incidents and alerts.

The position works on telecommunications infrastructure including VoIP telephony, connections to legacy telephony devices, emergency phones, CATV, fire alarm communications, cellular and public safety distributed antenna systems, underground cable location and marking, and infrastructure disconnects. It involves fiber-optic and low-voltage cabling installation, testing, troubleshooting, documentation, maintenance of telecommunications rooms, and resolution of work orders and trouble tickets within service-level deadlines. The role requires keeping current with relevant technologies and may include meetings, emergency response, and filling in for teammates. Other duties may be assigned.

Requirements

• Associate degree, or a combination of education and experience that may substitute for the minimum education requirement.
• Three years of relevant experience.
• A Class E (Missouri) or Class D (Illinois) driver’s license and a good driving record.
• Ability to perform the essential functions of the position satisfactorily.

Nice To Haves

• Participation in an infrastructure low-voltage certificate program from an accredited technical school.
• Certified Cabling & Infrastructure Technician (CIT) certification from the Custom Electronic Design & Installation Association (CEDIA).
• Skills listed as preferred include analytical thinking, client counseling, client-facing communication, documentation, group problem solving, IT standards, network infrastructures, professional etiquette, project coordination, service-level agreements, software knowledge, strategic planning, structured cabling systems, technical knowledge, technical solutions, technical support, troubleshooting, and trouble ticketing.

Responsibilities

• Install, troubleshoot, and maintain infrastructure supporting VoIP telephony, legacy telephony devices, emergency phones, CATV, fire alarm communications, cellular DAS, public safety E-DAS, underground telecommunications cable location and marking, and infrastructure disconnects.
• Troubleshoot and install fiber-optic terminations and fusion splices, including Tier-1 loss/length testing and Tier-2 OTDR traces.
• Install and diagnose complex problems on fiber-optic pathways; coordinate and install low-voltage cables, activations, and repairs.
• Certify test results for copper and fiber-optic infrastructure.
• Maintain ArcGIS infrastructure records for GPS locations of newly installed and legacy communication cable plant.
• Resolve assigned trouble tickets and work orders while meeting SLE deadlines.
• Maintain and upkeep telecommunications rooms.
• Support IT project work.
• Provide 24x7x365 response for incidents and alerts.
• Assist with developing, maintaining, and providing infrastructure documentation, including internal departmental database records, infrastructure audits, lifecycle management efforts, and preventive maintenance.
• Install low-voltage wiring in accordance with the University’s low-voltage structured wiring standards.
• Keep current with relevant IT technologies through training, focusing on low-voltage cabling and connectivity, fiber-optic termination and splicing, and certification testing practices.
• Attend, schedule, and/or facilitate meetings related to job duties.
• Fill in for teammates and respond to emergencies when needed.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees may participate in a defined contribution 403(b) retirement savings plan, with employee and University contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child and family care resources.
• Tuition coverage for the employee and family, including dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree