IT Infrastructure Technician - IT Dept

Fuyao Glass America•Moraine, OH

9d•Onsite

About The Position

The IT Infrastructure Technician supports IT Engineers with the installation, maintenance, troubleshooting, and expansion of network infrastructure, including network cabling, fiber optics, and related equipment. The role performs routine inspections, preventive maintenance, and inventory management to support reliable network connectivity, organized IT facilities, and compliance with safety and quality standards. The position works in offices, production facilities, warehouses, MDF/IDF rooms, and other company facilities. Work may involve moderate or high noise levels, varying temperatures, dust, elevated work areas, ladders, aerial lifts, and other approved equipment. Required personal protective equipment must be worn in accordance with company EHS policies. The role reports directly to the IT Manager and has no direct subordinates. Candidates must be at least 18 years of age. Fuyao Glass America, Inc. is an equal opportunity/affirmative action employer and a drug-free workplace.

Requirements

At least 1 year of experience in network cabling installation and maintenance, or an equivalent combination of education and training; this experience is stated as preferred.
High school diploma or GED.
Ability to read, understand, and comprehend documents such as safety rules and operating and maintenance instructions, and to interpret written, oral, diagram, or schedule-based instructions.
Ability to speak effectively and interact with team members, engineers, leadership, and customers; English is commonly spoken in the workplace.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of variables.
Basic knowledge of network cabling systems, including Cat5e, Cat6, Cat6A, and fiber optic cabling installation and maintenance.
Ability to install, terminate, test, troubleshoot, and repair network cables, patch panels, network outlets, and fiber optic connections.
Basic understanding of network infrastructure, including Ethernet, switches, wireless access points, PoE, and network connectivity.
Ability to read and understand network cabling diagrams, floor plans, network topology diagrams, and equipment installation instructions.
Knowledge of MDF/IDF room organization, rack installation, cable management, labeling standards, and preventive maintenance.
Ability to safely and effectively use hand tools, power tools, ladders, and specialized cabling installation equipment.
Ability to stand, walk, bend, kneel, squat, reach, and perform repetitive physical tasks for extended periods.
Ability to lift and carry materials and equipment weighing up to 50 pounds, with or without reasonable accommodation.
Ability to work on ladders and elevated work platforms when properly trained and authorized.
Ability to work in confined or restricted spaces, such as network closets, equipment rooms, and areas around cable trays, as permitted by safety procedures.
Adequate vision to identify cable colors, read labels, inspect connections, and perform detailed cabling work.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Must be 18 years of age or older.
Required training: Powered Industrial Lift/Aerial Lift Operator Training, Fall Protection and Ladder Safety Training, and Personal Protective Equipment (PPE) Training.
Must follow company EHS policies and wear required PPE, including safety glasses, safety shoes, hearing protection, and other applicable safety equipment.

Nice To Haves

Experience with network cabling testing tools, including cable testers, tone generators, and fiber optic testing equipment.
Basic knowledge of structured cabling standards (TIA/EIA) and workplace safety requirements.

Responsibilities

Follow IT Engineers’ installation plans and instructions to complete network cabling, equipment installation, and other assigned infrastructure tasks.
Maintain 5S standards in MDF and IDF rooms, conduct regular inspections, and perform basic preventive maintenance to maintain a clean, organized, and safe environment.
Provide on-site technical assistance to IT Engineers during urgent requests or network infrastructure emergencies.
Assist with planning network cabling, fiber optic routes, network outlets, and infrastructure layouts for offices, production areas, and warehouses.
Install and maintain network cables, fiber optic cables, patch panels, network outlets, cabinets, wireless access points, switches, and fiber distribution panels (ODF).
Assist IT Engineers in identifying and resolving physical network connectivity issues, including damaged cables, faulty network ports, fiber optic link failures, and loose connections.
Assist in maintaining network infrastructure documentation, including topology diagrams, port mapping records, fiber connection records, cabinet layouts, and cable labeling; regularly check labeling accuracy.
Assist IT Engineers in supervising external cabling contractors, inspecting completed installations, and verifying that work meets project requirements and quality standards.
Manage inventory and spare parts for network cabling infrastructure, monitor stock levels, and submit purchasing requests for necessary materials and equipment.
Perform basic network cable testing, connectivity verification, routine inspections, and preventive maintenance.
Support network infrastructure installation, relocation, modification, and expansion for office moves, production line changes, and facility improvement projects.
Follow company EHS policies, workplace safety procedures, and applicable cabling installation standards.
Complete other duties or responsibilities assigned or reassigned by management.