IT Infrastructure Intern

Vervint • Grand Rapids, MI

3d

About The Position

As an IT Infrastructure Intern, you will join Vervint’s Modern Infrastructure Practice, which supports cloud, DevOps, Office 365, server, application, database, network, and storage solutions. You will help provide technical support to clients and technical teams, resolve technical challenges, and develop your technical skills. The role includes carrying out defined support tasks, contributing to project work with mentorship, maintaining device-support records and documentation, and working within customer compliance and service-level requirements.

Requirements

• Working toward a degree in IT or having related work experience.
• Familiarity with Microsoft 365.
• Ability to work on assignments requiring considerable judgment and individual initiative.
• Ability to develop solutions to routine technical problems of limited scope while following detailed instructions.
• Desire to expand technical skills through exposure to a variety of assignments.
• Ownership mindset and keen attention to detail, ensuring tasks are performed with excellence.

Nice To Haves

• Experience with cloud services such as Azure, AWS, virtual desktops or machines, and Hyper-V.

Responsibilities

• Perform defined tasks based on incoming help tickets and escalate when appropriate.
• Proactively provide updates on task progress.
• Maintain device support agreement reconciliation, inventory processes, and related procedures.
• Create detailed, accurate documentation of work performed for use by others.
• Apply a continuous learning mindset and contribute learnings to documentation and root cause analysis efforts.
• Participate in project work with mentorship and deliver assigned tasks within specified timeframes.
• Work within customer compliance and service-level agreement (SLA) reporting structures.
• Provide input on, or create, best-practice artifacts within the relevant subject matter expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed