IT Infrastructure Intern

South Florida Community Care Network LLC • Sunrise, FL

3d • Hybrid

About The Position

Community Care Plan’s IT Infrastructure Intern will gain hands-on experience supporting the Information Technology team with computer hardware, software, end-user support, and basic technical troubleshooting. Under the supervision of IT Infrastructure staff, the intern will assist with day-to-day technology support and learn how reliable IT services support CCP employees and operations. The educational and practical internship offers exposure to IT Infrastructure, information security, and support for business departments across CCP. The intern may handle confidential or proprietary information and must sign a Confidentiality Agreement upon hire.

The internship runs from June 1 through August 6, 2027, for up to 29 hours per week over a ten-week period. The position follows a hybrid schedule and requires at least one in-person day each week. The first two days include on-site orientation and training in organizational principles, compliance, departmental functions, computer systems, and business processes. The company may change work schedules based on its needs.

Requirements

• Currently enrolled in an undergraduate or graduate degree program in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Interest in IT infrastructure, computer support, or technical services.
• Strong interpersonal, written, and verbal communication skills, including the ability to explain basic technical information to nontechnical users.
• Interest in troubleshooting computer hardware, software, connectivity, and related end-user issues.
• Analytical and problem-solving skills, with the ability to follow instructions, document work, and seek guidance when appropriate.
• Ability to learn new tools and processes, manage assigned tasks, and handle information with discretion.
• Must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse if selected.
• Must sign a Confidentiality Agreement upon hire.

Nice To Haves

• Familiarity with Microsoft Office applications and everyday computer systems.
• Coursework or exposure to operating systems, networking, or hardware.

Responsibilities

• Assist IT Infrastructure staff in responding to employee technical support requests involving computers, software, connectivity, printers, and related technology.
• Observe and participate in troubleshooting hardware and software issues by gathering information from users, documenting symptoms, and following established diagnostic steps.
• Support the setup, configuration, maintenance, and preparation of computers, peripherals, and other end-user equipment under supervision.
• Document support requests, troubleshooting steps, resolutions, and follow-up actions using the team’s established tracking tools and procedures.
• Assist with technology inventory, equipment tracking, and coordination of hardware or software repair and replacement requests as assigned.
• Participate in IT security awareness activities and learn practices for safeguarding systems, accounts, and confidential information.
• Gather user feedback, identify recurring technical concerns, and share ideas for improving support documentation and service processes.
• Perform other job-related duties assigned by a supervisor or management.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed