IT & Audio Visual Support Specialist
About The Position
We are seeking an experienced AV Support Specialist to provide technical support and operational expertise for audiovisual systems, meeting spaces, and workplace technology environments. The role maintains AV infrastructure, troubleshoots complex issues, supports live meetings and events, and ensures a seamless user experience across conference rooms and collaboration spaces. The position is on-site in San Jose, California, and may require occasional after-hours support or an on-call rotation. The stated Bay Area salary range is $82,900–$110,000 USD; actual salary may vary based on location and job-related knowledge, skills, experience, and training. Incentive opportunities reward employees based on individual and company performance. Applicants must be eligible for any required U.S. export authorizations. The employer uses artificial intelligence to screen, assess, or select applicants.
Requirements
- Bachelor’s degree in Information Technology, Audiovisual Technology, Electronics, Computer Science, or equivalent experience.
- At least 2 years of experience supporting audiovisual systems, unified communications, or workplace technology environments.
- Hands-on experience with conferencing platforms such as Microsoft Teams.
- Strong understanding of AV signal flow, audio/video distribution, and troubleshooting methodologies.
- Experience supporting AV control systems, including Crestron, Microsoft Teams Rooms, or similar platforms.
- Ability to diagnose and resolve complex AV and technology-related issues.
- Excellent communication, customer service, and presentation support skills.
- Strong troubleshooting and problem-solving skills.
- Attention to detail and commitment to service excellence.
- Ability to prioritize multiple support requests in fast-paced environments.
- Customer-focused approach with strong interpersonal skills.
- Ability to remain calm and responsive during high-visibility meetings and events.
- Strong organizational and documentation skills.
- Applicants must be eligible for any required U.S. export authorizations.
Nice To Haves
- Experience with digital signage, room scheduling systems, and unified communications technologies.
- Familiarity with ticketing systems such as ServiceNow.
- Experience with cloud-based device management platforms and collaboration technologies.
- Experience supporting executive meetings, town halls, and live events.
Responsibilities
- Provide Tier 2/3 support for audiovisual systems, conferencing technologies, and workplace collaboration tools.
- Troubleshoot and resolve escalated AV issues to minimize meeting and event disruptions.
- Install, configure, and maintain conference room technologies, including displays, projectors, video conferencing systems, microphones, speakers, and control systems.
- Support and administer AV platforms such as Crestron, Logitech, Microsoft Teams Rooms, and related technologies.
- Perform routine system testing, preventive maintenance, and firmware updates on AV equipment.
- Assist end users with conference room setup, meeting support, and live event technology needs.
- Diagnose and resolve issues related to audio, video, control systems, networking, and room scheduling technologies.
- Collaborate with IT, Facilities, and external vendors on AV deployments, upgrades, and system integrations.
- Participate in AV infrastructure projects, including room builds, technology refreshes, and equipment migrations.
- Document troubleshooting procedures, system configurations, and standard operating procedures.
- Monitor AV system performance and recommend improvements to reliability and user experience.
Benefits
- Incentive opportunities based on individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
