Audio-Visual & Desktop Support Specialist

Central Carolina Community College•Sanford, NC

11d

About The Position

Central Carolina Community College is seeking an Audio-Visual & Desktop Support Specialist to support and maintain in-house computer systems, desktops, peripherals, and classroom technology. The specialist installs, diagnoses, repairs, maintains, and upgrades hardware and equipment to ensure optimal workstation performance; resolves technical problems promptly; and provides end-user training and assistance as needed. The role focuses on classroom audiovisual equipment, including telecom cameras, interactive displays, and ceiling-mounted projectors, as well as desktop PCs and laptops connected to college networks and systems. The position supports faculty with interactive whiteboard software and basic learning management system integration, conducts classroom equipment checks before classes, and responds to urgent classroom technology issues to minimize disruption. It also maintains instructional technology inventory, documents work, coordinates with manufacturer technical support, participates in departmental training and evaluation, and serves on institutional committees. The specialist is expected to foster a learning environment in which people with varied experiences and perspectives are supported and valued. Work takes place in office and classroom environments. The role requires travel to multiple college sites, with occasional travel for training and occasional after-hours work. The employee must be able to lift up to 50 pounds and be comfortable using a ladder for ceiling-mounted equipment.

Requirements

Associate degree in a related field, such as IST, Programming, or PC Tech.
Excellent technology skills or the ability to master technology skills.
Strong oral and written communication skills, including the ability to explain technical solutions to non-technical users with empathy and clarity.
Ability to provide outstanding customer service to stakeholders.
Excellent organizational, critical-thinking, and decision-making skills.
Ability to be accurate and thorough in fulfilling job responsibilities.
Ability to lift up to 50 pounds.
Comfort using a ladder for ceiling-mounted equipment.
Ability to travel to multiple college sites.

Nice To Haves

Proficiency with telecom setups and interactive displays.
Comfort with HDMI, USB-C, and wireless casting protocols.
Strong knowledge of Windows environments, peripheral connectivity, and driver management.

Responsibilities

Install, configure, and maintain classroom hardware, particularly telecom cameras, interactive displays, and ceiling-mounted projectors.
Troubleshoot desktop PCs and laptops and ensure their integration with local area networks and college systems.
Assist faculty with interactive whiteboard software and basic learning management system integration.
Conduct regular classroom equipment checks, including testing bulb life, calibrating touchscreens, and running software updates before classes begin.
Respond promptly to urgent classroom technology calls to minimize downtime during lectures.
Maintain an inventory of instructional technology equipment and order replacement equipment.
Install, diagnose, repair, maintain, and upgrade hardware and equipment to ensure optimal workstation performance.
Identify, research, and resolve technical problems.
Install software for faculty and classrooms.
Document work related to the scope of responsibility.
Contact manufacturer technical support regarding computer and audiovisual repairs, maintenance, or returns.
Participate in departmental training and evaluation.
Serve on institutional committees.
Perform other duties as assigned.
Encourage a learning environment where members of diverse communities are supported and valued.